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“Disaster”
Review of The Bertie

The Bertie
Ranked #33 of 101 Restaurants in Pontypridd
Cuisines: British
More restaurant details
Restaurant details
Good for: Child-friendly, Groups
Dining options: Dinner, Lunch, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: A good, well kept and friendly local pub servng very good and inexpensive food: Steak and chips for £6. Close to the Rhondda Heritage Museum and local footpaths for exploring the industrial heritage.
Tonypandy, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Disaster”
Reviewed 9 June 2013

Last week I had to put in my order as I was holding my parents anniversary meal there.was told they needed to know what every1 was having so they could get the food in ready
the service was awful..the staff were rude and miserable and rubbish customer service
My friend ordered a special dish as she a veggie..and what she ordered they didn't have so gave her something else..wish to be honest she had 2 have as they gave her not much of a choice,but the best bit was her food was frozen in the middle..which I thought was not acceptable at all and we all were so glad to leave and totally ruined my parents anniversary meal

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank welshmumof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 reviews from our community

Visitor rating
    14
    11
    4
    3
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Bad food bad service bad belly”
Reviewed 8 June 2013 via mobile

Very bad food, service was a shambles bringing food that we didn't order. My wife's food was still frozen and they tried to charge us for it, chef was not wearing a hat or net covering her matted long hair the landlady was well grumpy, the fire door was bolted shut which is surely against any health and safety,

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank Der080874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“FOOD FROZEN IN THE MIDDLE!”
Reviewed 8 June 2013

Went here as part of a party of 19 people. We pre ordered our food 6 days previously, however I was told that what I had ordered was not available (What was the point of pre ordering if they are not going to get it in for you!) Being a vegetarian there was very little other options. I opted for the red pepper pasta and after I started eating it found it was frozen in the middle, ended up with no food!! The staff were very rude . I will never go here again.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank TrudiR867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontypridd, United Kingdom
Level Contributor
260 reviews
165 restaurant reviews
common_n_restaurant_reviews_1bd8 147 helpful votes
“Decent pub food”
Reviewed 22 April 2013

I visited The Bertie in Trehafod last weekend with family,there were twenty one of us and ages ranged from two months to seventy years old. We ate a wide variety of food from the comprehensive menu including starters, mains and desserts, all meals were acceptable as standard pub grub and the prices are very competitive as were the prices of the drinks, with bottles of wine at £ 7 - 99 and two guest ales which were cheaper than most pubs in the area. The night we visited there was a birthday party being held as well as our gathering and other people were dining as there was a singer performing but service was carried out very efficiently and when extras were asked for they were served quickly and serving staff were friendly and helpful. Will be visiting again.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank hopkinstownboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“The most unpleasant dining experience of my life”
Reviewed 10 April 2013

There’s a very distinctive smell in this place, and I’m not quite sure what it is, but it’s indescribably bad. The quality of food is appalling and almost inedible. I’d like to know where they source their “beef” from, because I’ve never tasted anything like it before. But the worst thing about this place is the “service”. The staff make you feel uncomfortable by their rude manner. My advice is to stay well clear!

Visited February 2013
Helpful?
6 Thank Ricky637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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