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“A superb family run hotel.”

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The Woodlands Hotel
Ranked #2 of 5 Hotels in Saundersfoot
Certificate of Excellence
Halifax, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A superb family run hotel.”
Reviewed 28 May 2012

We stayed at The Woodlands for 3 nights in May and thoroughly enjoyed our stay. We have stayed at hotels all over the world and the care and attention we were given here is second to none. 2 star hotels in general may not have the trappings of the more luxurious establishments but the Woodlands more than makes up for this in other ways. The breakfasts are fantastic and set you up for the day but it was the evening meals which set the seal on an excellent stay. The food was freshly cooked with generous portions and masses of flavour. Non standard menu items were also served on request and the overall quality was a good as any in the area and represented better value than most. The garden at the rear is a delight and we made the most of this each evening as the sun continued to blaze down. We had a superior room with what was described as a partial sea view. This meant that we couldn't see the harbour but we could see for miles across the bay. We will certainly return. Andy and Linda Casson

Room Tip: Rooms with a sea view may get some road noise but the view more than compensates for this.
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  • Stayed May 2012, travelled as a couple
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Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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166 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Monmouth, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 May 2012

We recently stayed at the Woodlands with a party of 15 people. We booked the hotel based on Trip Advisor comments and we were not disappointed. We had a very warm welcome from the proprietors who went out of their way to make us feel welcome. All fifteen were happy with their rooms. Our room was airy, clean and well furnished, with a lovely view. The ensuite was small but perfectly adequate with a very good shower. Very filling breakfasts with plenty of choice. It is just a short walk into Saundersfoot, and yes it is uphill on the way back but only a problem if you are very unfit. We would certainly be happy to come again.

  • Stayed May 2012, travelled with friends
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Helpful?
1 Thank Spiralyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheltenham
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 May 2012

We had the misfortune of staying at this establishment in April. We booked it purely on past Trip Advisor reviews so we were very disappointed with the outcome. The B&B is at the top of a very steep hill which was ok for us but for the elderly or infirm it would be a real problem. The first thing we noticed when we entered the premises for the first time was the smell. It smelled of old cooking oil and it permeated the bedroom.We realised that the rooms when not booked were left open and because the kitchen was at the bottom of the stairs, all the smells just drifted up.
We booked a "Superior" room with a seaview but there was nothing superior about it. To see the sea, we had to stand on the bed. The furnishing were well past their best,there were old blankets on the bed with a throw on top, the cleanliness of the throw was questionable. The cleanliness was poor, (don't look under the bed), i don't think it had been cleaned in ages. The bathroom was dated and not very clean especially around the bathtaps,the towels were threadbare and the shower pressure left a lot to be desired.
Breakfast was poor, The quality of the ingredients could have been much better especially the bacon and sausages and the toast seemed like it had been sat around for ages.

On reflection, we should have rejected our room on sight but because the proprietors had our credit card details in advance, we didn't want to lose out.

In our opinion, the rave reviews are questionable and we can only conclude that the type of clientel who use this B&B have very very different expectations to ourselves.

  • Stayed April 2012, travelled as a couple
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Helpful?
6 Thank chickincheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biscarrosse52, Owner at The Woodlands Hotel, responded to this review, 23 May 2012
We are sorry that this reviewer had such an unhappy two days with us at the Woodlands. All feedback is welcomed and we try to take on board constructive criticism and comments. However, we feel that not only has this reviewer made some blatantly inaccurate observations, some of the comments are extremely hurtful, emotionally and economically. We make no apologies to responding to this review at some length.

Yes, the hotel is located about 450 yards from the village centre and there is a steep hill, which happens to give a panoramic view over the picturesque harbour, beach and coastline. Our Access Statement on our website mentions the hill and prospective guests are made aware of the fact if they inform us that they have health or mobility issues. We have often picked up guests from the village when they feel that the hill is too much for them. There is no problem for the vast majority of guests.

We apologise if the reviewer considered that the premises smelled of old cooking oil. The kitchen is located at the bottom of the stairs and opens onto the hall. We are a bit surprised by the observation as the only cooking done the evening of their arrival did not involve the use of any fryers. We concede that in the mornings the smell of grilled bacon might waft up the staircase but by no means does it permeate the rooms. We leave the doors open to unoccupied rooms because not only does it create a warmer atmosphere but we have found from experience that guests discover we have a variety of rooms available. The comment is rather contradictory; surely we would keep the doors closed if there was a problem with cooking smells permeating throughout the hotel?

We have two superior rooms which have large bay windows with a partial sea view. The two superior rooms on the second floor have a better sea view and both rooms have two windows with quite a high window ledge(at a height of 3ft6ins). But to suggest that you have to stand on the bed to see the sea is ludicrous. We do not recollect having any adult guests who were less than 4ft tall.

The comments about the ‘old’ blankets are inaccurate. The room the reviewer stayed in has a super king size bed and is fitted with polar fleece blankets. These blankets are thin, for maximum comfort, but as the name suggests are also warm. As for the comment about a throw on being on top of the bed, of dubious cleanliness, the reviewer is not very observant. We do not use throws which are so popular with the big hotel chains, but we do use quality bed spreads which are cleaned regularly and are cleaned immediately if necessary due to accidental mishaps. The towels in their room, including bath sheets as opposed to the standard smaller bath towels, are made of Egyptian cotton and certainly were not threadbare.

We agree that some of the furniture is a bit dated, particularly the fitted cupboards. We would love to be able to refurbish some of the older fittings but unfortunately it is a matter of economic priorities. A small establishment like us does not generate huge profits and one has to prioritise spending. For example, one of the most important items in a hotel room is the bed and in the nine years we have been at the Woodlands all of the beds and mattresses have been replaced twice.

We are quite frankly flabbergasted by the comments concerning the cleanliness of the room and hotel. We pride ourselves on having very high standards in this regard and from comments from other guests and official inspections we believe we maintain a high standard. Ironically, we had our annual surprise health and safety inspection, conducted by the head of the department, just two days prior to the reviewer’s visit. We were given the highest possible grading and the certificate is on display at the entrance. Similarly, we receive surprise inspections from the Welsh Tourist Board every year and in the nine years we have been here we have always received top scores for our housekeeping and cleanliness.

With regard to the comments about the quality of the breakfast ingredients, this would again be completely contrary to the normal complimentary remarks we receive for our freshly cooked breakfasts. The sausages and bacon are supplied by the village butcher who supplies numerous establishments in the area, including hotels with a much higher grading than ourselves. Our bread is supplied by an independent baker from Laugharne and is of a much superior quality to that found in supermarkets. We try to serve the toast fresh with the cooked breakfast and are usually crispy as the majority of guests seem to prefer it that way. The toast is certainly not left ‘sitting around for ages’.

As is standard practice in the trade, the reviewer had given card details to guarantee the room. Yes they would have been charged for one night if they had refused to take up the reservation. But equally if they were so upset with the room and breakfast they would have been perfectly entitled to have checked out before 10.30am without incurring any charge for the second night that they had booked.

We have a lot of experience both as hotel owners and as guests in all manner of establishments all over the world .If you have problem or are unhappy about something it is by far the best solution to raise the matter with the management. Invariably something can be done to overcome the problem or at least alleviate it. None of these alleged complaints were brought to our attention during the reviewer’s stay and instead he has hidden behind the anonymity of Trip Advisor. Perhaps a clue lies in his user name, ‘chickincheltenham’, which maybe says it all.

Finally we would like to point out that we are a 2star establishment with competitive prices to match that grading. The reviewer’s arrogant comments about other guests’ expectations being of an inferior standard are very rude. Our guests come from all walks of life and embrace the full social spectrum. Many of them have taken the trouble to write reviews on Trip Advisor which are at complete variance to this reviewers’ comments .We hope that our comments and the reviews of the vast majority of our guests will give a much more objective and fairer view of our hotel.
With thanks for taking the trouble to read this response,
Mark & Nicole Bowles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire, United Kingdom
Level 6 Contributor
108 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 23 April 2012

When you arrive at Woodlands you will experience a warm welcome, an offer to help with luggage and a thorough grounding into the workings of the hotel and Saundersfoot in general, focusing on points of interest, places to eat etc.

The room was spacious, with a view, spotlessly clean, and contained everything needed for a comfortable stay.

There is a pretty garden at the back of the hotel.

There is convenient parking for your car.

Just turn right out of the hotel and it is a short walk down the hill into Saundersfoot. Cross the road and you can make your way along The Glen and down the steep steps to a beach accessible at low tide.

Saundersfoot is great place for all types of people. The views from the top of the hill are superb. Try taking coffee on the terrace at The St. Brides Hotel (v. expensive to stay though) and you will be treated to a relaxing hour or so taking in the fantastic views of the sea and harbour.

It is an easy thing to take a bus (they will stop for you outside the hotel) into Tenby. Also there is a railway station but we didn't try the train this time.

Breakfasts were extremely generous, plenty enough to set you up for the day. Good choices, no fish, with a vegetarian option.

This hotel offers a good base in Pembrokeshire, at reasonable cost, with comfortable beds and hosts that are genuine and helpful. We would not hesitate to return.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank franfurlong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2012

paule and phil rowe stayed here for the second time april 2012,as ever mark and nicole such lovely people and our room was fantastic as was the breakfasts !!! cannot wait until we go again!!! paule rowe 20/04/12 np23 7sd

Room Tip: sea view rooms are my favourite !!!
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Paulene_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ledbury, United Kingdom
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 April 2012

An excellent private hotel in an excellent position. The rooms are well-appointed, the beds comfortable, the breakfasts generous, and there is car parking. Mark and Nicole are exceedingly friendly and obliging and looked after us extremely well. Saundersfoot is not as crowded as neighbouring Tenby and makes an excellent base from which to explore South Pembrokeshire. Its own beaches and coastal walks are excellent in their own right. Highly recommended.

  • Stayed April 2012, travelled with family
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    • Cleanliness
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Helpful?
2 Thank Rushby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2012

We (a couple, 23 and 27) really enjoyed our stay and had a wonderful, relaxing time! Mark and Nicole were so friendly and the room was beautiful, with a lovely view of the sea. Breakfast was yummy (veggie option is available), and Nicole gave us good tips on where to go for day trips. If you like dogs, there are 3 beautiful border collies to play with in the garden (but if you don't, fear not, as they don't come inside). We thoroughly recommend this hotel. :)

Room Tip: Rooms towards the front have a bay window and view of the sea.
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank C K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Woodlands Hotel

Property: The Woodlands Hotel
Address: St. Brides Hill, Saundersfoot SA69 9NP, Wales
Phone Number:
Region: United Kingdom > Wales > Pembrokeshire > Saundersfoot
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #2 of 5 Hotels in Saundersfoot
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Woodlands Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Small guest accommodation 450 yards village centre and 200 yards from the beach, all rooms en suite, superior rooms are larger with sea view, standard rooms overlook the garden. Free off road parking. Fully licenced, bar leads onto the beer garden. On the Pembrokeshire coastal path route. ... more   less 
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Also Known As:
Woodlands Hotel Saundersfoot
The Woodlands Hotel Saundersfoot, Wales

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