We arrived on July 8th to stay in the little owl cottage. After a 5 hour drive and experiencing the beautiful scenery surrounding this property, we were really excited. From the outside, very tired and rundown and were greeted with dog food and cigarette ends and a dog pooping on the grass, not a great start. The smell that we experience when opening the front door was damp and old, but it was the flies that really bothered us. Very disappointed as we looked round the property, old and dirty bedding, carpets which were stained and filthy, especially in the kitchen, made me feel sick. When we opened the kitchen drawers we found the source of the flies, food in a bag which had been left, was full of flies!!!!! the freezer had been defrosted with food in it!!!! The washing machine had dirty dish towels that were old and stank. We immediately phoned the number and Jenny turned up, very apologetic, blamed the cleaning lady and offered to release us from the rental as she could see we were furious. We spoke to hoseasons, whom we had booked the trip through and were told that at 9am the next morning they would find us an alternative property. Jenny had offered to give us a re clean the next morning. It was 7.00pm by this time. I was with my husband and 3 young children, it was the most difficult decision staying there the night, luckily we had basic cleaning supplies and spent the rest of the evening cleaning from top to bottom. Jenny did bring us clean sheets, but it could not take the smell away from pillows and mattresses, The kids didnt want to walk on the carpets and my youngest said his bed smelled of urine. All I can say is it was one of the worst nights ever!!!!!!!! The next morning after a very long drawn out battle with hoseasons and a very aggressive owner who came out of his property, next to ours swearing and shouting and told us to get the hell of his property and called us winjing [--]!!!!! The kids were terrified so we left. After making a formal complaint at the police station about the aggressive owner we left for the new property we had been assigned, 20 miles east, The bay at Filey which we would highly recommend, clean, comfortable and safe. We were lucky to have booked this trip through hoseasons and will be so much more careful in future. Do not stay here, its disgusting and if you ever cross the owner, watch out, very aggressive and dishonest.
- Also Known As:
- Tantara Woodland Hotel Pickering
- Tantara Woodland Lodges Pickering, Yorkshire