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“Tarragon cottage” 4 of 5 bubbles
Review of Tantara Woodland Lodges

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Tantara Woodland Lodges
1 review
“Tarragon cottage”
4 of 5 bubbles Reviewed 7 October 2013 via mobile

Upon our "EARLY" arrival we were greated by whom we presume was the owner of Tantara Woodland and his first joyful words of greeting to us was "Your Early". My wife myself and our two friends stayed in Tarragon Cottage which was a lovely snug cottage, the master bedroom was huge with plenty of wardrobe space. The second bedroom was not as nice with no wardrobe or cupboards to but any clothing,so we had to live out of our suitcases. The main living room/kitchen was well equipped but you needed a degree to phathom out how to work the hob, we eventually found the instructions tucked away in a drawer. The Hot tub was brilliant all four of us stayed in this for hours and it was not on the meter. We stayed for 3 days and we only used £6 on the meter.Now the important bit customer service all I can say it was none existent so be prepared, I knocked on the farm building door as there is no reception to let them know we were leaving on the Sunday morning a day early as our party had to be back at work Monday morning but there was no reply. Overall we had a great stay apart from these little issues which if acted & improved upon our or your stay in this cottage would be fantastic.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank darlodav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 September 2013

My husband and I booked a week's stay at Tawny Owl Cottage. We were apprehensive to start with having read mixed reviews on Trip Advisor. On my husband's suggestion we came armed with spare bed sheets, pillow cases, and bleach.

Overall, the accommodation was pretty basic, very dark (several lights not working) and unclean (smelly fridge, mouldy kitchen bin, dusty etc.), but we spent the majority of time going for long walks in the Moors, so we focused on the positives (the hot tub) and tried to ignore the dirt.

On day 6 of 7 of our holiday, we returned to the cottage at about 4.30pm to find there was no power. My husband rang the three telephone numbers in the guestbook and no one answered. He then knocked on the door of the farm house and it appeared that no one was in. We then spoke to other guests who were in the same position-left in limbo wondering what was going on.

About an hour later a young girl called Jenny arrived and informed us that the transformer was broken and that we could not be accommodated. She explained that they had to prioritise re-accommodating families with babies and advised us that we should try to find alternative accommodation at our own expense. We initially tried to do this using our phones but the internet signal was very bad so decided it would be quicker to go into Pickering town to make door to door enquires. I spoke to five guesthouses who confirmed that they could not accommodate us for two nights, I was informed that it was particularly busy, because of a car rally that was being hosted in the area.

We got hold of a hotel in Goathland with availability for two nights (at over twice the price of Tantara £120 per night), reserved a room, and made our way back to the cottage. We contacted Hoseasons who informed us that they had also been ringing places on our behalf, but they could not get hold of anywhere for two nights. We were informed that provided we vacated our room we were entitled to a refund of £48.75 per night.

As we had spent just over an hour making enquiries and liaising with Hoseasons, by the time we had found the hotel in Goathland and returned to Tantara it was 7 pm. The cottage was so dark that despite our best efforts we could not pack up our belongings. We were left with no choice but to stay the night with no power or running water (Including a non-flushing toilet). We contacted Jenny and explained the position we were left in.

We got up first thing in the morning, packed by candlelight and left the cottage. We both felt really dirty on the way home as we were unshowered and couldn't even brush our teeth. We tried to see the funny side of it but we were then advised by Hoseasons that as we had stayed the night in the cottage, the owner was not prepared to issue compensation for that night. We have been promised a measly £60 compensation for night 7 and had our holiday cut short early. The attitude of Hoseasons and Tantara Woodland was pretty despicable - we were even accused of lying by Hoseasons. Why would we lie? We were only asking for a refund for both nights, which in the circumstances I am of the opinion is reasonable.

Think twice before booking, and ask yourself whether the hot tub is really worth it.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 26 September 2013

On arrival we were disappointed as the outside of the cabin was dirty and very scruffy looking, the hotub was enclosed on all four sides with rickety peeling fencing. The lighting was poor and the hotub itself was swarming with slugs and didn't give off a very clean impression. The temperature was 40 which was far too hot to enjoy, that teamed with all other factors simply meant it was barely used.
The inside of the lodge was dark, dull, damp and dusty. The walls were filthy, full of dust and cobwebs, as were the Lino floors, stairs, windows and all other surfaces! It was that bad my asthmatic bf felt this on his chest and my mums allergies flared up.
The carpets were all lifting up, stained and grubby, the rugs looked like they needed throwing away. The lighting was poor, many bulbs broken and insufficient which made the entire lodge very dark and dull.
The TV got hardly any reception and the freeview box didn't work. The beds were lumpy, springs clearly broken and very uncomfortable. The bed linen was worn and old and smelt ever so slightly of smoke. The lack of suitable wardrobe space, no hangers and insufficient storage teamed with very bad lighting, dust dust dust and filthy windows made for a very difficult stay.
The bathroom had no shelving or areas to put stuff on, the bath leaked all over the floor but the water was hot...whilst it lasted.
The kitchen was ill equipped. There were 4 of 'everything' but all were mega cheap and mismatched and not even clean! The oven was filthy not that you could cook anything on it because there were no baking trays. The kettle worked if you kept your finger on the switch which was fun. There was no light on the extractor hood which may sound petty but the whole place was so dark it meant you simply couldn't see! The hanging fire alarm was also a treat.
These are no way luxury in any way shape or form, they are the lower end of basic and that's if you don't mind living in filth.
We approached the owners within 30 minutes of arrival to explain how dusty and dirty it was to be told that she would get a cleaner to sort it the following morning, failing that she would do it herself. Needless to say that didn't happen.
The next time we saw her was on our 4th day when we were told that the generator had blown up and there was no electricity and we would have to leave! She did say that she was trying to sort alternative accommodation but everywhere was booked up so to call hoseasons. She said we could sort it ourselves or go home then expressed that she needed to sort out where she was staying!
All in all a bitterly disappointing break that left us astonished that hoseasons are still endorsing this place! I think a 'mystery shopper' visit is in order and a complete overhaul and deep clean!!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank KGoulty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

We were a little apprehensive after reading the last few reviews (posted on Tripadvisor a few weeks before we were due to travel). On arrival we thought our concerns were not needed but after a few days we did have a few bad points:-

Hot water ---- The hot water was boiling hot, we were unable to use the shower due to the temperature.

Cleaning -- On the surface things did look clean but we do not think all floors were cleaned how you would expect. The stairs (wooden) had not been cleaned and were very dusty on the edges. There were lots of cobwebs. I understand the cabin is wood and therefore attracts more spiders but it would not take much to go around with a feather duster!

Instructions--- There is no instructions for the washing machine or cooker. We did need to use the oven, but the marks on the dial's had rubbed off so we were not able work out which was the grill/oven and the temperature setting.

Hot tub --- was great, very private. The only bad point was it was cold on 2 nights.

Electricity meter --Is set very high. We were out of the lodge from 9.30am - 6pm, came back, had a quick bath, our daughter was in bed by 6.45 and we were in the hot tub, so the only thing on in the lodge was our daughters baby monitor. We spent £9 (1 week), but as we did not use the lights, TV or other electric things very much we do feel this was a little too much.

The lodges are in a great setting and location ---- Scarborough (25 minutes) Whitby (25 minutes), Filey (30 Minutes), York (40 Minutes) but we do think with a little TLC these lodges could be fantastic.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wimbotsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 September 2013 via mobile

I was so worried about staying here after reading such negative reviews as of late. We arrived last Saturday afternoon. The park is slightly set back from the road so you may end up driving past it like we did! If coming from Pickering end the turning is approx 100yds after CedarBarn farm shop and cafe on the same left hand sign. There is a wooden sign with Tantara Lodges above the hedgerows so keep your eyes peeled!

A few reviews stated it was hard to spot the number of the log cabins when driving onto the park. There are only about 5 or 6 log cabins anyway and not miles away from each other so it's not a huge hardship to get out of the car and look at the numbers on the lodges but the very end log cabin is number 1 if it helps!

The key was in the door when we arrived and we were pleasantly surprised at the log cabin and somewhat relieved to find it was quite nice and homely! It had quite a few essentials. Cutlery, plates, bowls, dishes, wine glasses, mugs, tumblers, saucepans, colander, oven trays, washing up liquid, sponge, tea towel, iron and ironing board and even a corkscrew and bottle opener for our wine and beer!! The only thing I'd advise you need is toilet roll, bath towels, hand towels, bin liners if staying for a few days and we took bed linen aswell which I'm pleased we did because as some reviews stated the pillowcases were stained but again not a hardship to take your own pillowcases.

The hot tub was at a nice temperature on arrival so no complaints there. We didn't use it on our first night but used it about 3 times during our week's stay. I must agree with other reviewers who said the temperature was temperamental at times and took ages to heat up some evenings and the bottom of the tub was full of limescale.

The lodges are in the most brilliant location only half an hour's drive from Whitby, Scarborough and York. We were out most days but spent the evenings in our lodge and found we only used £7 in the electric meter the whole week, that's with 4/5 hours of TV on every night, lights and heating on. Not bad value at all for the electric.

If you are wanting take-away, Pickering has Lee's Chinese and Noyon's Indian. Both fantastic and only a 2 minute drive. Noyon's is nice for a sit down meal as well. Can't recommend that place highly enough!! A 3 minute drive in the other direction is Thornton Le Dale with a fish and chip shop and a pizza/kebab shop. Chippy was ok but not the best. See what you think though. Also plenty of nice pubs to eat at in Thornton Le Dale. Not much in Pickering but there is a small co-op and a cost cutter if you need any groceries.

We saw nothing of the owners and were left to our own devices which was nice but there is a welcome pack in the lodge with their contact numbers should you need them.

Didn't see loads of wildlife but a Deer ran across the park one evening and there are two friendly terrier dogs that occasionally roam about but near their owners farm house and a cat who is also very friendly. No cat/dog mess to be seen! With regards to flies, we got a couple in our log cabin from having the door/window open but you're in the middle of a forest so what do you expect?!

All in all, a really nice stay for us in a great location but could do with just a little more attention to detail, a little more time, effort and care spent to fix things like broken blinds and heated towel rails and then these lodges would be excellent!

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Loupad87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 September 2013

Lovely traditional wooden log cabin, lovely location. Very peaceful to relax away in the hot tub. No contact with the owners although available if needed. Slightly uncomfortable mattress but that depends on your own preferences. Altogether a lovely stay to chill and relax your everyday stresses away.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beckybrack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 24 August 2013

Before our recent trip I had read some bad and some good reviews and decided not to prejudge but to make up my own mind. The actually cabin was really nice. It had good size rooms n although it had basic furnishings and utensils it was ok. All the cabin needed was some TLC. Things like smoke alarms hanging down from the ceiling. The bath leaking. Missing light bulbs these things are so easily solved it was a shame that they hadn't been attended to. The games room was a joke. The outside of the cabin was full of cobwebs so were the windows n the decking needed a good sweep. The hot tub which was to be my highlight of the trip,really wasn't. My daughter spent the first evening cleaning it. Once again in need of some TLC but the worse thing for myself and my family was the amount of flies that were constantly inside the cabin ( 005 ). I am not talking 1 or 2 but 12 - 15 at a time. We didn't open the windows except onto the latch because we didn't want the flies to gain easy access but somehow they were getting in and although we bought fly spray and spent our time squatting them the next day day we were back at square one. We would leave the cabin in the morning a fly free zone and return at tea time to a swarm. We did leave the next occupants the left over fly spray. Not that it will do much good as they at not of this earth.!!!!!!! Pickering is a nice little village as long as you are not bothered for wi fi and u don't want to visit a pub with children after 8.30. It is close to both Whitby and Scarborough and a stones throw from flamingo land. The farm shop next door to the site is really nice and very welcoming and the food was really nice. We did speak to the maintenance man on our first day regarding our issues and he said he would speak to the owner but nobody even bothered to contact us. Overall I was not Impressed and after really looking forward to this break I felt let down and disappointed. All this place needs is someone to give it some attention to detail. It's a shame.

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Doris2213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tantara Woodland Lodges

Property: Tantara Woodland Lodges
Address: Thornton Road, Pickering YO18 7JX, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Pickering
Amenities:
Free Parking Kitchenette
Hotel Style:
Ranked #22 of 27 Speciality Lodging in Pickering
Number of rooms: 22
Also Known As:
Tantara Woodland Hotel Pickering
Tantara Woodland Lodges Pickering, Yorkshire

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