The best place in Pickering for a great coffee, warm and cosy bar, and a bowl of water for the dog also! Returned following day for a very nice lunch.More
The best place in Pickering for a great coffee, warm and cosy bar, and a bowl of water for the dog also! Returned following day for a very nice lunch.MoreShow less
Thanks for your review. We are always happy to serve people with dogs and I never understand those of my fellow hoteliers/innkeepers who aren't.
Victor Buchanan email@example.com
I've stayed here once before and happily found the service this time to be of the same high standard as before. The receptionist, bar staff and restaurant staff couldn't be more helpful or friendly without being intrusive. The food in the restaurant was excellent and despite several promises to ourselves not to have a pudding as we'd eaten both a starter and a main course, we failed miserably and had delicious puddings on each of the three nights. Breakfast is also excellent and there is a choice of cereal, fruits, yoghurts etc before you tuck into a cooked breakfast. The eggs benedict is fabulous and so is the homemade marmalade.
We used the Clubroom this time which has an honesty bar, pool table, TVs, magazines and books. A nice place to relax if you don't fancy sitting in the bar. It's a shame the weather wasn't better as there is also a nice outside seating area here.
It's within easy walking distance of the North Yorkshire Moors Railway station so it's great to be able to leave the car behind and take one of the steam trains to any of the small train stations along the route to Whitby and do a circular walk from there.
A thousand apologies for not responding to your great review sooner. I do try and respond to all reviews but yours seems to have slipped through my net. I am so pleased that you enjoyed your latest visit and that standards are being maintained. We are 28 years as a family business at The White Swan and we are still passionate about what we do! Come again very soon.
Victor Buchanan firstname.lastname@example.org
We've wanted to stay here for sometime but have always been disappointed as this hotel is always fully booked. Booked a great last minute deal for Easter Sunday and stayed in one of the modern hideaway rooms (no.16). Our room was lovely, the staff were warm and friendly. I cannot fault this hotel and we will be back.
Thank you for your kind review. I am sorry (and surprised) that you haven't been able to get in before now and I only wish it were true that we are always full. Those were the days!
Keep your eye on our web site which is where the best rates are published (as opposed to the on-line travel agents through whom we do very little discounting because they charge mad commissions).
We look forward to seeing you again soon.
Victor Buchanan - email@example.com
We stayed at the white swan for our first anniversary and had a really lovely time. Our room was lovely and the food was amazing. However this time we stayed in room no 1 which is a family room. The room was lovely and again our dining experience was to a very high standard. We returned to our room and there was some noise coming from a wine bar next door. The music gradually got louder, and the people coming out to smoke were loud and this continued until until two in the morning and our young baby was unsettled by the noise. I would recommend the hotel but not room number one as this is not fit as a family room due to so much noise. This is an issue I hope the hotel will take up with the wine bar. We enjoyed everything until bedtime. It spoilt our experience of the white swan inn and if others experience this they would not be happy in the morning. We feel it might be a long time before we return to the white swan as we payed quite a lot of money for our room and had to put up with the really loud noise. We did report it in the morning and the receptionist seemed to be aware that it was the wine bar next door. Maybe there should be a warning to familys who may book this room to avoid upset.
I apologise for the experience but I am at pains to say that noise from next door is largely outside our control. I would like to communicate with you directly rather than through here and I certainly don't want this to spoil the relationship you had started to build with the White Swan.
This is an occasional nightmare but fortunately they are only allowed to have music nights every now and then when they apply for a special permit - they are allowed six of these a year I think. The council have forced them to restrict the volume level of their normal music system but the restriction doesn't seem to apply to their 'special nights' - you might have thought they would inform us of these events but they don't even have the courtesy to do that. The owners really couldn't care less (although they claim otherwise to the Council) and percieve us as busy bodies when we complain.
This doesn't alter the fact that their anti-social behavior has had this effect on you and you are right to report it here - even though it will certainly not do us any good. I would also like you to put your experience in writing to me so that I can use it as evidence with the Council. I have just spoken to the Licensing Officer and he will take some action.
We have lots of other rooms that are certainly not affected by our neighbour and I would like you to get in contact with me in order that we can do something about putting your otherwise great experiences of the White Swan back on track.
Victor - firstname.lastname@example.org
As I live locally, I have nver stayed at the hotel but have taken lunch, dinner and morning coffee on many occasions often with visiting friends and family. They are always impressed and I can be sure that we will always get the same friendly, comfortable but classy expereince with great food and service - thank you, the White Swan team.
It is always great to have local fans. It has taken us years to shake off an image that somehow the White Swan is just for tourists. Its not and I'm not sure it ever was - next year will see us celebrating 30 years in the place. Thank you for your custom.
We stayed for three nights in March and found all aspects of our stay to be excellent. The staff were welcoming, efficient and attentive, our room was comfortable and cozy and the food was fantastic. The ambience of the hotel was lovely and we would have no problem in recommending the hotel to others, or indeed coming back.
Huge thank you from me and the team for your kind review. Haste ye back!
Victor Buchanan. Victorb@white-swan.co.uk