We have recently returned from the "New Year" package at this hotel. We stayed in room number 211. Unfortunately there were a combination of matters which made for a very disappointing and bad experience. The package was organised by a coach holiday business and their representative was less than helpful in resolving the issues. These included broken floorboards in the room, to which an emergency temporary repair (not entirely successful) had to be made. Diplomatically putting it, the plumbing was unpredictable, rendering the shower unusable for the whole of the stay. The toilet roll holder cover was broken and had been wedged into place by a piece of folded toilet paper, the ensuuite waste bin was broken, the room heating was uncontrollable, and so on. This was reported to the member of staff on housekeeping the first morning and nothing was done. The food was average to poor and one waitress at News Years Eve luncheon was rude and offensive to my wife and myself. We received a weak and insincere apology at the end of our stay and we should have gone home after the first morning. The final straw came when we discovered by accident the final night a stained mattress cover beneath the sheet on our bed with what appeared to be a human faeces stain that had not been laundered. We will not be wasting our money again with either the organising business or this hotel.
- Official Description (provided by the hotel):
- We are a well-established, family run hotel in Morecambe consisting of 5 family partners. We have been specialising in providing bed and breakfast accommodation for both coach party & individuals for the last 25 years. ... more less
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