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“Great breakfast”

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Mercure Telford Madeley Court Hotel
Ranked #1 of 1 Hotels in Madeley
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985 reviews from our community

Traveller rating
    387
    327
    152
    65
    54
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118
540
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (265)
Date | Rating
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English first
wales
Level Contributor
72 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 11 May 2014

We were on a D,B&B - a good deal all in all at £98.90

The good - the building is phenomenal, all public buildings are well maintained. The restaurant is very quaint and unique. Staff very pleasant and helpful.

The bad - Room number 8 was small and stuffy with a bath and shower attachment. You could not stand up without having to be under 4ft in order to shower! Light not working in bathroom above sink. Kettle placed for use on the only chair in the room - impractical and unsafe, as the room has a tilting floor.

Dinner was not as good as expected...the pork was dry and overcooked and the lemon tart was tart in mane and nature. Needed sweetness from either cream or ice cream.

Breakfast was good, but someone needs to turn down the heat on the sausages and toast, as both these were slightly burnt! This might sound slightly picky, but it is a n honest review.

Staff polite and helpful.

We would recommend this hotel for the price, and would have no hesitation in returning at the right rate. Would not recommend room 8 - so perhaps we would request another room.

Breakfast was

Room Tip: Avoid room 8
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review, 30 May 2014
Thank you for your review and I am sorry that you were disappointed with your stay at Madeley Court. Please do give me a call on 01952 680068 if you would like to discuss your comments further. I hope that we can speak soon.
Regards,
Anthony Meadows
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, England, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 May 2014

This is the fourth time my husband and I have visited the Madeley court and we have loved it every time. The staff, the food, the rooms and the building itself are amazing. Hotel is set in beautiful surroundings and there is more than enough to do around and about.

I can't recommend this hotel highly enough and will definitely be visiting again.

Room Tip: Definitely ask to have a room in the old building. This time we stayed in the Lakeside room and it...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review, 30 May 2014
Thank you for your high praise following your fourth stay with us at Madeley Court. I do appreciate your kind words and I look forward to welcoming you back to the hotel.
Regards,
Anthony Meadows
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
March, United Kingdom
2 reviews
Reviewed 9 May 2014

Hotel is situated in an amazing setting
All we could have asked for.
Staff were fantastic +
Food dinner and wine were also
The room had so much character (Gate house 1)
Loved it
Will definetely visit again

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 494MJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review, 30 May 2014
Many thanks for your review and, in particular, for making special mention for the service provided by my team and the food quality. I do agree that The Gate House does offer very special accommodation and I hope that we can welcome you back to Madeley Court in the not too distant future.
Regards,
Anthony Meadows
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014

Having booked a two night all inclusive break for a group of friends here at Madeley Court we were thrilled to find that all we had read was true! Excellent food, pleasant rooms and wonderful surroundings. The staff were also cheerful and most helpful. Thank you all so much.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curzon73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review, 30 May 2014
Thank you for taking the time to review your stay with us at Madeley Court. I am very pleased that the experience lived up to expectations and I hope that we can welcome you back to the hotel.
Regards,
Anthony Meadows
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 May 2014 via mobile

Mixed feelings about this place. We stayed on Sunday 4th May 2014. Beautiful main building which we were lucky enough to have stayed in. We had been upgraded to a feature room with a four poster bed (Oriel) which was was very welcome as this room was booked for a special occasion. Charlotte on reception was welcoming and very helpful. The bar man looked like he would have rather been elsewhere. The restaurant was fairly busy but the staff coped well. Service was attentive and food overall was of a good standard although the Camembert could have been garnished better rather than with chopped tomatoes.
The room itself had bags of character and in this respect you can forgive the odd cobweb or two! However cleanliness could have been better. The budget kettle was grubby as was the remote control. There was a big stain/burn on the carpet. The main curtain sadly had been pulled off its hook at one end. The bathroom light and spa bath were both not working and although we had been offered another room we had settled and really didn't want to move as we liked the room so much too. Breakfast (delivered to room) hot food was well prepared and delicious. Sadly the croissants and Danish pastries were stale. You couldn't even cut the croissants - such a shame - easy to get right but even easier to miss. Over all we liked the character of the room but it was a bit of an empty gesture if wasn't right. Some plus points and some minuses.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Scotlands_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review, 30 May 2014
Thank you for your review and I am grateful for you making special mention of the helpfulness of Charlotte on reception. I am sorry, however, that you left disappointed with your stay at the hotel. Please do give me a call on 01952 680068 if you would like to discuss.
Regards,
Anthony Meadows
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 April 2014 via mobile

Wow! Been to a few Mercures on All Inclusive deals and none are anywhere near the quality of this one, the room was perfect (apart from the noise of the people above us), the breakfast, lunch and Dinner were all outstanding and the service was exceptional. Rebecca and the rest of the team could not be any more polite and helpful.
This hotel was a couple of hours drive compared to just under an hour to the other Mercures but we will be returning as it's well worth the extra distance.
For a relaxing quiet break the place is perfect, beer and wine was also fine and you can watch the football if you like or sit in one of the quiet rooms if you prefer.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Carlosrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Mercure Telford Madeley Court Hotel, responded to this review, 30 May 2014
I am very grateful for your review and I am so pleased that you enjoyed your stay with us at Madeley Court. It is great to hear that my team looked after you well, particularly Rebecca, and we look forward to welcoming you back soon.
Regards,
Anthony Meadows
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Telford Madeley Court Hotel

Property: Mercure Telford Madeley Court Hotel
Address: Castlefields Way, Madeley TF7 5DW, England
Region: United Kingdom > England > Shropshire > Madeley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Madeley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Telford Madeley Court Hotel 3*
Number of rooms: 47
Official Description (provided by the hotel):
The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station. ... more   less 
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Also Known As:
Madeley Clarion
Clarion Madeley
Mercure Telford Madeley Court Hotel Shropshire

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