I have eaten there several times in the past and the food and service has been good but this week was very disappointing. It took me 6 calls on Monday to book a table for 6 on Tuesday. Each time no-one answered, then I was disconnected. I rang the Head Office who assured me it was open and suggested I email. I tried calling later in the afternoon and someone answered and took my booking.
When we arrived on Tuesday the booking hadn't been noted (this also happened a couple of months previously) but it didn't matter as the place was almost empty. The young man who served us was very attentive and could not be faulted. I had Scampi, with chips and peas. The Scampi was fine but the chips, although served in a little frying basket were only warm. One friend had the carvery but the vegetables were hard, you couldn't get a fork into them and I noticed some people at a nearby table had not eaten theirs. Worse still, two friends ordered sandwiches, one cheese and I believe the other was gammon, both were made with cheap white sliced bread and had no butter or spread in them! We had to ask for some butter!
The service was fine but badly let down by the food.
We'll be looking for somewhere else to meet next time.
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