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“Cheap refurb but friendly helpful staff” 2 of 5 bubbles
Review of The Royal Oak Hotel

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The Royal Oak Hotel
Ranked #2 of 3 Hotels in Sevenoaks
Cambridge, United Kingdom
Level Contributor
301 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Cheap refurb but friendly helpful staff”
2 of 5 bubbles Reviewed 7 July 2014

My wife & I had 2 nights here, July 2014. It was suggested we try this hotel as we wanted to be near Sevenoaks town centre & this is a short walk away. We could see from previous reviews that the 'refurbished' rooms were better than those that weren't yet refurbed.
The refurbished rooms are small, and beds very uncomfortable (rock hard) and the refurbishment appears to have been done on the cheap, with imported furniture & fittings from Asia.
The public and communal areas have been redecorated recently and brought up-to-date, although stairways & corridors still have threadbare carpets, wallpaper peeling off and squeaky floors everywhere.
On the up-side the reception staff & bar staff were very helpful. The sooner they can continue with the refurb the better.

Room Tip: Ask for a refurbed room.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lord-Lady-Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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294 reviews from our community

Traveller rating
    37
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    55
    80
    74
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Chippenham, United Kingdom
Level Contributor
213 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

We paid £315 for three nights so probably expected more for our money, but when we arrived we were given breakfast which made it a bit better value. Checkin was easy and we were given a room in the seperate building at the back where most of the rooms appeared to be.
The room was a little tired but was comfortable enough but not worth £105 per night. There was peeling wall paper but in general ok. The bathroom was ok again a bit tired and not really well cleaned.
There is lots of parking and in general was very quiet, with no noise. Breakfast is overpriced at £13 with little choice.
The wifi is good. There are plenty of cafes and restuarants within walking distance and Knole House (NT) is just across the road.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank valandroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schweinfurt, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 19 June 2014

Had a booking on a South England roundtrip. Hotel rooms need refurbishment - especially in the separate building. On the first night we had no warm water in the rooms - this was a known issue by the hotel staff - they gave us the rooms though they knew this fact. When we complaint, the issue was fixed the next day.
Service could be improved

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank falke401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ossett, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 10 May 2014

I had a refurbished room which was very dark and cheaply furnished. The bathroom floor was dirty and the bed was uncomfortable. The breakfast at £13 was poor value - eggs benedict were hard and hollandaise congealed. The staff needed a course in customer service. Only good things were clean towels and bedding.

Room Tip: If my room was refurbished goodness only knows what the rest were like.
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  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halstead, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 25 April 2014

Stayed at the hotel last weekend for 2 nights. To be fair there are major improvements going on and have been achieved downstairs, but upstairs it is pretty awful, rooms are not too clean, paper and paint peeling off, lights not working. I had read the reviews before we went so refused to eat there in the evening and had a great meal elsewhere. Some of our party had their meal there and said they waited for over an hour and then the meals that came out were not as ordered. I asked for a bedside lamp to be fixed as it was not working but this was not done and we were there for two days. We were also charged on arrival which I thought was odd, now I think it is because they realise people would refuse at the end of their stay! Very expensive for what you get.

Room Tip: Do not book at front as very noisy at night. I believe the annex at the back was thought to be bet...
See more room tips
  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank DOREENBirdbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 21 April 2014

We found the room very old fashioned with a bad musky smell. It was very dark and unwelcoming. The whole room was on a slant and very creaky. The sink had a large crack in which was very unhygienic. The staff were very unhelpful and rude. We asked to check in and were sent away as we were early. Weren't even allowed to stay and have a drink! Overall it was a very unpleasant stay and would not recommend it to anyone.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank relesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 14 April 2014

No hot water, ladder still in hall, bleach stains on wall, wallpaper is peeling off, food not great but expensive. Friendly staff is the only thing going for it! The toilet is directly in front of a builders site. Very dated rooms with doors adjacent to other rooms and no locks. Luckily nobody next door tried the locks

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Srodway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Oak Hotel

Property: The Royal Oak Hotel
Address: 5 Upper High Street, Sevenoaks TN13 1HY, England (Formerly Brook Royal Oak Hotel)
Region: United Kingdom > England > Kent > Sevenoaks District > Sevenoaks
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Sevenoaks
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Royal Oak Hotel 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Royal Oak Sevenoaks
Royal Oak Hotel
The Royal Oak Hotel Sevenoaks, Kent

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