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Uplands Guest House
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Reviews (38)
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36 - 38 of 38 reviews
Reviewed 11 September 2011

As we arrived the first impression was spolit by dirty bay windows.
We received a very poor reception and were made to feel a nuisance as we arrived whilst the owner was on her mobile phone.
The room was very dissapointing as small issues were not dealt with i.e. the wallpaper was comming off the wall in places, the cupboard was broken and its doors would not shut, in the bathroom the toilet brsh holder was dirty, the shower curtain had black mould on the bottom, the bed was like a rock so had very little sleep. The breakfast was served by a man in his work clothes just before he went of to work. The breakfast itself had been pre-cooked and reheated and it showed. No de-caff tea or cofee and poor choice of cereals etc, no sweeteners.
There were no customer skills, we were never made to feel welcome and there was no real communication.
We were never waved off , the only concern seemed to be that we paid in cash.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uplands-of-Frinton, Owner at Uplands Guest House, responded to this reviewResponded 3 October 2011

At the time of these guests' stay, no complaints whatever were made. It is true I was on the phone when they arrived, but with no other staff, answering the door was preferable to leaving them on the doorstep. Our guests are almost unanimous in praising our breakfasts; indeed it is the foremost comment in our Guest Book. Decaffeinated coffee is available, though I admit not tea as we have never been asked for it before. We have a selection of herbal teas. The only comment I take on board as regards the bedroom is the wardrobe door, which has been causing us a problem. It is being replaced.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013
Google Translation

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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