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“Excellent-all round”

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Best Western Grand Hotel
Ranked #4 of 9 Hotels in Hartlepool
Reviewed 15 May 2014

Gorgeous, clean hotel, comfy bed, sparkling bathroom, close to town centre, marina and local bars. Superb food, hospitality second to none, entertainment was excellent. Ideal for families or couples. Would definitely recommend to anyone. We will be staying again when visiting Hartlepool.

  • Stayed: April 2014
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Thank n2a9t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Dear N2a9t, Thank you for your kind review and we look forward to your return, Kind regards Craig

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Reviews (492)
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250 - 256 of 492 reviews

Reviewed 12 May 2014

Stayed at this hotel for a wedding I attended. Excellent staff, food great. Excellent location near town centre. Free and secure parking. The DJ Stuart played some fantastic tunes and requests. All round great stay.

  • Stayed: April 2014, travelled as a couple
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Thank michaelp191274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Dear MichaelP, Thank you for your kind review and we look forward to your return, Kind regards Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

My husband and two friends recently visited the Grand Hotel for an overnight stay with breakfast and evening meal. I would like to convey our thanks to the lovely staff who made us very welcome and did a fantastic job looking after us especially Kris Dawson and the Restaurant Manager for what was a really lovely evening. I would also like to mention the lovely Emma on reception who was more than accommodating with our requests and also Kathleen, Sales Manager who was very friendly and helpful. Would certainly recommend - good value for money and in an ideal location. Looking forward to our return.

  • Stayed: May 2014, travelled with friends
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Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Dear Fred C, Thank you for your kind review and we look forward to your return, Kind regards Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

Me and my husband stayed at the grand hotel recently for a beak. The hotel, our room and staff were fantastic. On the Thursday day evening there was an open mic night which was great. The location was central, just near the town centre.

  • Stayed: April 2014, travelled as a couple
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Thank Stacey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Dear stacey P, Thank you for your kind review and we look forward to your return, Kind regards Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Came to bestwestern for a motown tribute night, service was excellent, waitress did a fantastic job and very pleasant and friendly. Would certainly recommend to go again to other tribute nights, good value for money and great entertainment.

  • Stayed: March 2014
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Thank Emzy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Dear Emzy77, Thank you for your kind review and we look forward to your return, Kind regards Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western GB
Thank Stephen F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 April 2014

Very friendly and helpful staff on reception and a great front of house manager. I left my phone charger in my room and they have posted it back to me with no hassle.
I would recommend to anyone staying in hartlepool.

  • Stayed: April 2014, travelled on business
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Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 27 June 2014

Dear MattH, Thank you for your kind review and we look forward to your return, Kind regards Craig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Grand Hotel

Address: Swainson Street, Hartlepool TS24 8AA, England (Formerly BEST WESTERN Grand Hotel)
Region: United Kingdom > England > Durham > Hartlepool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Hartlepool
Price Range: £40 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Grand Hotel 3*
Number of rooms: 48
Reservation Options:
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