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All reviews sports bar indian restaurant council car park single room wedding planner old building saturday night shopping centre great night pleasant stay good nights sleep excellent stay couldn't do enough excellent value for money full english cooked breakfast stayed here for one night
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Reviewed 30 July 2018

If you need a quick stop then this hotel is ideal. Value for money. Book through best western though as you get a better price rather than booking direct. A good place for hen party's or if you need a pit stop. Staff
are friendly the rooms nice and clean. Breakfast ok NO GLUTEN FREE OPTIONS!! Was very noisy as a wedding was taking place.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank natashacroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Best Western Grand Hotel, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to review our hotel,

I am happy to hear that you found the team friendly and the rooms nice and clean. With regards to breakfast, we do have some gluten free options but would need prior notice to ensure we have stock (they are rarely requested). Please call us on 01429 266345 to make your next booking where we will ensure we give you the best possible rate, as well as ensure we have Gluten free options available for your stay.

Many Thanks
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018

I love the idea of staying in historic building but this needs some desperate updating. While the staff was nice enough the hotel lobby, elevator & main areas could use some updating. It did appear that they had done some updating in our rooms. There wasn't air conditioning. It said there was free parking but once we checked in we were told that the free parking is really the attached parking lot that belongs to a neighboring office building so you could park there for free only till 8 am. It made the decision to leave early very easy. It was located in a part of town that was kind of run down. I will say that the breakfast they offer is very nice

  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank JessPem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2018 via mobile

I stayed here for one evening, the staff were really pleasant and helpful, the hotel itself is very tired and is in some need of some serious TLC, the room decoration itself needs a lot of work, well it did in my room the net curtains were held up with wire and one window was screwed shut. The hotel was built in 1899, so the rooms are absolutely huge, the ceilings are really high, my room had a tiny television attached to it. There was an Indian restaurant in the hotel that you reach from goimg downstairs from the reception, parking is also a bit of an issue with a council car park which is free as long as you leave by 8am alternatively you can park outside in a space, that will cost you £3.00 per night, and you can be in there until 11:00am.

Stayed: July 2018, travelled on business
Thank spansr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

I recently visited this Best Western Grand Hotel in Hartlepool and I would love to say a special mention to Hannah on reception who was incredibly generous and helpful. Very grateful to her for being a genuinely beautiful person

Stayed: June 2018, travelled on business
Thank Miaggi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018

The Grand Hotel in Hartlepool is like an aging opera singer - well past her prime but still giving a brave performance ! Located in a run-down area, the exterior has certainly seen better days and could do with some remedial work.
Inside, the place is reminiscent of days gone by, wide corridors and a sweeping staircase with some interesting stained glass windows. The room I occupied was spacious, well decorated and spotlessly clean with a flat screen tv and a hospitality tray. The en-suite bathroom had all the usual facilities and complimentary toiletries. Room and en-suite were spotlessly clean. The beds are extremely comfortable and the heating is set at exactly the right temperature (for me). Be warned however, there is a taxi rank right outside the hotel and late night revellers can be heard from the street till the early hours. Presumably, rooms at the rear of the hotel will be quieter. The Sports Bar is a bit of a disappointment as it seems to attract mainly non-residents, some of whom looked a bit rough. I was at the Grand for a formal function and the meal which was provided was of the highest quality. Superb food, beautifully cooked and well served. Likewise, the breakfast is also very good, an excellent selection of cereals and pastries with a "Full English" cooked to order. The staff are polite and friendly. Whilst a long way from being a luxury hotel, The Grand is splendidly functional and offers excellent value for money. I would certainly stay there again.

Room Tip: Ask for a room at the rear to avoid late night noise.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank rafaman2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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