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“one in a million”
Review of Norton Hotel

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Norton Hotel
Ranked #9 of 9 Hotels in Hartlepool
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“one in a million”
Reviewed 8 December 2012 via mobile

Stayed at Sue and Howies for three weeks whilst working in the area , the rooms were clean warm and very comfortable and the food was fantastic , proper home cooked food . Their hospitality was outstanding and I look forward to returning there hopefully in the future .

Stayed December 2012
Helpful?
Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
Reviewed 30 November 2012

Best digs have stayed in top notch bed and breakfast very friendly made to feel right at home, look forward to staying there again, Howie and Sue were great, Sue served terrific meals morning and evening and Howie is a top bloke, rooms were great, brilliant sea view from most rooms, I stayed at the top of the house view was terrific.
Overall premises very clean, company very pleasant, Howie and Sue couldn't do a enough for there guests also other staff were most helpful and very friendly.

Jeff rangers man

  • Stayed November 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank JeffBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billingham, United Kingdom
1 review
Reviewed 22 November 2012

Arrived at the Norton Hotel to a very warm welcome.
Shown to our room which had a very special view over the Seafront.... In fact almost every room has a Sea view!
The Seafront looked inviting on this warm October afternoon, so we took a short walk over the road to take in the views along the coast.
Back to the Hotel and into the shower, not the most powerful but clean and with with lovely fresh fluffy towels, before we headed out for our evening meal at a local Italian restaurant.
After Dinner we returned to the Hotel and were offered drinks before we headed to bed. The lights along the front looked lovely as well as the Ships out to sea.
In the morning we headed for the Breakfast room where cereals & juice were laid out ready. A full cooked breakfast was on offer and was served on a large plate.
Checking out, both Howard & Sue were there to wish us well and came and waved us off.
It's a nice Hotel with great views across Seaton Carew Beach and out to sea.
Definately value for money and we will go back again.

Room Tip: Ask for a Sea View.... he,he they almost all have one! Check if it has a shower or bath.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2012

Sorry the family who wrote on the 25th July had such a bad time. We have experienced quite the opposite. Sue and Howie made us very welcome, and couldn't have been nicer. All the guests at breakfast and at evening meals seemed happy, and Howie even serenaded us one evening! The rooms were clean and the staff looked after them on a daily basis and they too were friendly and helpful. Meals? Home made and excellent. Value for money? Absolutely! Would we go back? Sorry to leave actually, and yes we will be back. Martin Henderson. PS two other friends thought the same.

Room Tip: Fantastic bath in Room 23!
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank HendersonBolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2012

Well ..where shall we start. We arrived on Monday 16th July; greeted by Sue who from the expression on her face didn't appear to know she had any guests arriving! Upon stepping into the building, there were drilling and hammering sounds, due to a leaky shower and we were told on numerous occasions, 'if we could buy a hotel all over again, we wouldn't buy an old building', ofcourse leaving us with a really pleasant feeling about our forthcoming stay there ..not! We were then shown the room, which was 'supposed to be a family room'. They told us that it would fit the three of us and our large dog! Room was small, cramped and the bathroom was horrible (in need of maintenance). The shower didn't have any pressure and we couldn't keep it at a constant temperature, they expected us to put our daughter in this shower as there was no bath (in a supposed family room), shower was taped up in various places, it was awful and untidy! Window in bathroom didn't open and there was no extractor fan. We were just lucky that we were also visiting family on our trip as we had to bath our daughter there every night! Towels were very few and it took me stripping the beds one morning just to get the sheets changed. A couple of days later, we had spilt a small amount of tea on the duvet cover and it was never changed again for the rest of the trip! We returned to the hotel one evening, ready for bed, to find that the bedroom window had been left open and due to the warmth outside, the room was full of flies! To the point where we had to ask for a hoover to clear the flies from the window. There was no apology and they offered no assistance. Breakfast was good but the water for tea/coffee was mingin' and left a scum on top of the water. The agreed price prior to visiting was £46 per night when we booked over the phone, but they charged us £50 per night upon leaving. We queried the price and she said this was the price of the 'supposed family room'. We were about to head in to say a final Goodbye before leaving, only to overhear Sue bad-mouthing us in the kitchen to her staff about us querieing the price of the room. Leaving a sour note to the end of our trip. Moral of the story: If you can't run a hotel, don't run one at all! We will never stay there again ..ever! Just warning all you people out there, avoid like the plague!

  • Stayed July 2012
    • Value
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Helpful?
3 Thank holidaysKEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hartlepool hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2011

Great place to stop. Really friendly proprietors - Howie and Sue. Good food, comfortable rooms, great view. Who could ask for more?

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madeirantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2011

I am not a big fan of working away these days but my stay with Sue and Howie was home from home warm and friendly, So weather its buisness or pleasure you will enjoy your stay, I travelled from Basingstoke in hampshire easy to find the summer must be fantastic their if you stop at the Norton so if you need that warm friendly atmosphere do not miss this little gem.
Many thanks to the Norton for my 8 days away.
Steve the painter

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steve0336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Norton Hotel

Property: Norton Hotel
Address: 1 The Green, Hartlepool TS25 1AR, England
Region: United Kingdom > England > Durham > Hartlepool
Hotel Style:
Ranked #9 of 9 Hotels in Hartlepool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Norton Hotel 3*
Number of rooms: 23
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