I used to go here regularly when walking dog or just to pop in on my way home. It's a bit hit and miss on quality and service depending on which staff are working/serving.
They sell everything from bacon buns, hotdogs, toasties and sandwiches to jacket potatoes and homemade corned beef pies as well as homemade cakes and ice creams.
The food mainly is very tasty with decent sized portions, I've had toasties, jackets and corned beef pie and salad and scones, mostly with a latte. They're maybe a little overpriced compared to other places but still good value. It's nice to eat in but I normally went over the winter during the week when the kids were at school. There's a secondary school nearby so at finishing time there's long queues of teens buying sweets etc At weekends and holidays as it's in a park next to the kids playground the queues are massive, it's also full of kids with no manners and parents who don't care if they're running round someone else's table in circles screaming. That's not really the fault of the owners but I think if someone's child's being very disruptive and unnecessarily noisy then the staff could politely ask the parents to control them. Unfortunately it seems to be most children there and they're bringing in a lot of business. It's my personal preference to stay away at those times.
Some of the staff are really friendly and others are the rudest people I've ever met in my life. I once ordered a caramel latte and knew the price, I'd watched her make it and didn't see any syrup put in and when I was charged just the latte price I asked if it had caramel in it. The woman bit my head off and practically shouted at me "no that's cos you didn't ask for caramel!!' I then said 'I did but you can't have heard me,' and she started snapping at me again 'no you didn't do you want it in it'll cost more!' I nearly left as I was fuming and never went back.
Other problems I've had before that include the coffees consistently being lukewarm even when asking for them to be extra hot, if you ask for just hot you get sarcastic remarks such as we only sell hot coffee, when actually they're lukewarm and by the time you've got back to the car when getting takeouts they're hardly worth drinking. I've been told once we're only allowed to heat them to a certain temperature, I've worked in coffee shops and that's about 85 degrees, not barely warm.
I called in once and asked if they could do cream scones to takeaway, I've had them in and they're delicious with fresh whipped cream. I was told yes, and received a warmed fruit scone cut in half with a knife, jam, butter and whipped cream all separate, I can't remember whether the cream was in a little pot but they were all in a takeaway box. I was very impressed and on another occasion called in specially to get another. I asked for it warm and after ages waiting had a paper bag shoved at me. It contained a sort of warm scone already made up with a scraping of jam and squirty cream not proper cream in the middle that collapsed and ran out into the corners of the bag and all over the napkin it was wrapped in. I was charged the same price as the proper cream scone. There was also no knife and the napkin was useless. It wasn't much better being washed down with my barely hot latte.
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