I booked this hotel after looking at the Website. The rooms all looked very nice and when I telephoned, I was assured the room they had booked me into was lovely. I should have realised when ascending the steps upto the building (tiles laying on the floor that should have been fixed were laying on the floor and cones were blocking off another area). After checking in, I entered the dark brown painted door (not stained oak) into the room to be greeted with a brown freize repeated in design throughout the room (and bathroom). The duvet which looked that old and worn was on a double bed with no pelmet, so could see the divan (they were waiting for the laundry man to arrive) and to be honest i wouldnt have let my dog lay on the duvet. The room had a small double bed and a single bed, there were no headboards on either bed. The walls were dirty and stained i dont think it was the design of the paint, hence (Staincliffe) and the brass door handle leading to the en-suite (which was clean but dated and needed a lick of paint) was what can only be described as dirty! The cutains when closed pulled the opposite end. Like other reviews, I asked reception if I could be moved to another room and was told there was none available and that the hotel was fully booked. I decided not to eat in one of the hotels three restaurants (one of which was Fine Dining) and opted for a little Italian called Matteo's (which was lovely and reasonably priced). In my opinion Reception seemed to be a meeting place for members of staff (as did the bar) and in the evening certain staff seemed to spend more time in the bar watching the TV than doing much of anything else! Upon my arrival the cleaner was sat at reception with the receptionist, which does not portray outward professionalism to the paying customer. Could be a nice place if a little more care was taken with regard to decor, maintenance and stains!
- Official Description (provided by the hotel):
- Situated on the seafront with breathtaking views across the North East coastline the Staincliffe Hotel has 20 luxury boutique bedrooms. This Victorian hotel also boasts a fine dining restaurant, cocktail and champagne bar, public bar, Grill Room steak restaurant, Function Suite, the Grand Ballroom and private walled gardens. After undergoing a massive refurbishment programme during winter 2009/2010 the Staincliffe Hotel is without doubt one of the northeast's premier venues! ... more less
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- Also Known As:
- Staincliffe Hotel Hartlepool