This was my first and will be my last stay in this hotel. My colleagues had stayed there previously and advised me not to stay in room 18, which is a room situated in the loft of the hotel. They didn't like it because of the strange Goth-like decor, which led one in particular to believe it was haunted. So none of them will stay in this room again, but when I checked in the receptionist dismissed my protests at being given the room. It must be like an induction for new clients!
I am not superstitous so I took the room. The decor is strange. The carpet is dark red, the wallpaper is dark red, and the wallpaper also covers the ceiling. The dressing table and drawers and shelves are red. There is a bust statue on the shelf over the top of the bed, and a picture of an angel hanging on the wall behind the TV (hard to avoid looking at it).
Despite all that, this alone would not stop me staying in this room on an irregular basis. However, probably because the room is in the loft, the heating doesn't work very well so there is a plug in heater. For safety reasons you can't leave this plugged in unattended, so it was freezing by the time I finished dinner and was going to bed.
The room is not ensuite, so you have to leave your room and enter a separate room off the corridor to get to your bathroom. This is not ideal, even if the corridor is in the loft section where no other visitors should be passing. This is a large room which is also freezing cold, and heated only by the heated towel rail on the wall.
And the worst thing of all, there is no shower. There is a hand held shower mixer with very little water pressure. The water temperature goes from very nearly ok to piping hot, and if you try to add cold water the shower usually returns completely to cold water. The handle of the mixer tap has a small plastic handle and there's every chance you'll touch the piping hot part of the metal handle. There's also no shower curtain so if you are not careful you could be stepping out onto a wet and slippy floor.
I didn't share this information with the receptionist when leaving because of her dimissive attitude when I checked on, and she also gave a strong impression that she wasn't interested in any dialogue when I checked out. The sum of her conversation was "Which room number" and "that's all sorted".
On the plus side, the waiting staff in the restaurants and at breakfast were more professional, and the food was good.
But I won't be back.
- Official Description (provided by the hotel):
- Situated on the seafront with breathtaking views across the North East coastline the Staincliffe Hotel has 20 luxury boutique bedrooms. This Victorian hotel also boasts a fine dining restaurant, cocktail and champagne bar, public bar, Grill Room steak restaurant, Function Suite, the Grand Ballroom and private walled gardens. After undergoing a massive refurbishment programme during winter 2009/2010 the Staincliffe Hotel is without doubt one of the northeast's premier venues! ... more less
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- Also Known As:
- Staincliffe Hotel Hartlepool