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“could be a lovely hotel”
Review of Staincliffe Hotel

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Staincliffe Hotel
Ranked #8 of 9 Hotels in Hartlepool
Wallasey, England, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“could be a lovely hotel”
Reviewed 18 May 2014

Stayed overnight for my nephew's wedding. On arrival there was no one at the desk which to be honest did not look like a reception desk. We got a drink and went back later to book in. Had to pay up front for our room and breakfast, but we did receive a discount as part of wedding party. Breakfast was good and drinks from the bar were reasonably priced. Service was also good, staff were polite and friendly. Rooms were clean, beds comfy and shower adequate. The hotel itself could do with a lick of paint, carpets were patched on the stairs and very worn. Staff in the breakfast restaurant need a uniform, one of the staff wore a mohair style cardigan which she wrapped around herself like she was in the Arctic! Overall I would recommend, just look past the tired facade.

Room Tip: Rooms at the front get early sun and therefore hot
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Burton upon Trent
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 May 2014

You can't miss the Staincliffe, just look for the row of tattered and tangled flags as you approach. Surprised that the hotel fails to provide any blue badge parking, the surprise increases as you enter - there's a smell, a sort of bad cabbage and blocked drains. It's not heavy, and by the time that you've registered you get used to it. However, it gets worse as you walk to your room. Then there's the third surprise - the room - shabby isn't a good enough description. The walls pock marked by earlier fittings, a 15 year old TV that does not work, a phone that does not function either. A colleague in another room found that his worked, but he had to unplug it as it beeped all night.
I ate in the restaurant, and the food was ok at the price, but here comes a further surprise - the kitchen. This is set behind the public bar, so that the waitress had bring the food through the bar serving area, through the crowded public drinking space, across the reception hall and into the restaurant itself.
The bar had run out of cask ale so I cannot speak of the condition of the ale.
One last surprise - springs stick up in the mattress so I had to position myself in such a way as to avoid the metal work through the night.
Up side, the staff were fine, but I suspect find it difficult to work in such a weird place.
Would I recommend anyone to stay there? Only if Fawty Towers is full!

Room Tip: Stay somewhere else.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JimMuir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hartlepool hotels

Farnborough, United Kingdom
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 April 2014 via mobile

Staff friendly & attentive,meal etc good value BUT the premises need refurbishing,tired& grubby,shame as the building is an old landmark in the area,owners need to invest. We visited mid-week and it was very busy which in the current climate is amazing,assume this is down to the chef & catering staffs good efforts

Stayed April 2014
Helpful?
Thank Elaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartlepool, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 April 2014 via mobile

Went for afternoon tea with family, very good value.
Couldn't fault sandwiches, scones when we had them changed were fine had to ask for jam , then not in a pot we were given little plastic portions. Cakes were a none starter 3 small packet cakes cut into quarters, even my granddaughter didn't want them. Service only so so . Over all a bit of a disappointment .

  • Stayed April 2014
    • Location
    • Cleanliness
Helpful?
3 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014

Room 18 nowhere near as bad as folk make out. It's a three star hotel for goodness sake. Views breathtaking very clean but
Bed far too small it's only a double
Toilet a problem on different floor
Dinner supposed to be fine dining but no Chardonnay or Sauvignon blanc or our first two choices of red not available Wine they had was poor quality
Breakfast poor service tea and coffee cold in flasks. Tinned fruit poor quality ingredients
Hotel needs a cash injection

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAM T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 January 2014

This was my first and will be my last stay in this hotel. My colleagues had stayed there previously and advised me not to stay in room 18, which is a room situated in the loft of the hotel. They didn't like it because of the strange Goth-like decor, which led one in particular to believe it was haunted. So none of them will stay in this room again, but when I checked in the receptionist dismissed my protests at being given the room. It must be like an induction for new clients!

I am not superstitous so I took the room. The decor is strange. The carpet is dark red, the wallpaper is dark red, and the wallpaper also covers the ceiling. The dressing table and drawers and shelves are red. There is a bust statue on the shelf over the top of the bed, and a picture of an angel hanging on the wall behind the TV (hard to avoid looking at it).

Despite all that, this alone would not stop me staying in this room on an irregular basis. However, probably because the room is in the loft, the heating doesn't work very well so there is a plug in heater. For safety reasons you can't leave this plugged in unattended, so it was freezing by the time I finished dinner and was going to bed.

The room is not ensuite, so you have to leave your room and enter a separate room off the corridor to get to your bathroom. This is not ideal, even if the corridor is in the loft section where no other visitors should be passing. This is a large room which is also freezing cold, and heated only by the heated towel rail on the wall.

And the worst thing of all, there is no shower. There is a hand held shower mixer with very little water pressure. The water temperature goes from very nearly ok to piping hot, and if you try to add cold water the shower usually returns completely to cold water. The handle of the mixer tap has a small plastic handle and there's every chance you'll touch the piping hot part of the metal handle. There's also no shower curtain so if you are not careful you could be stepping out onto a wet and slippy floor.

I didn't share this information with the receptionist when leaving because of her dimissive attitude when I checked on, and she also gave a strong impression that she wasn't interested in any dialogue when I checked out. The sum of her conversation was "Which room number" and "that's all sorted".

On the plus side, the waiting staff in the restaurants and at breakfast were more professional, and the food was good.

But I won't be back.

Room Tip: Do not accept Room 18 if you do decide to stay at this hotel.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Eoin_M73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 January 2014

We stayed for new years had a three day break. Had a great room overlooking the sea and a big bay window. Staff very friendly and helpful at all times....even early on news years day!!
Great food cannot fault it. Thank you the Staincliffe we will definatley be back. Great value for money.

Room Tip: Get A suite on the front of the building
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staincliffe Hotel

Property: Staincliffe Hotel
Address: The Cliff, Hartlepool TS25 1AB, England
Region: United Kingdom > England > Durham > Hartlepool
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Hartlepool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Staincliffe Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Situated on the seafront with breathtaking views across the North East coastline the Staincliffe Hotel has 20 luxury boutique bedrooms. This Victorian hotel also boasts a fine dining restaurant, cocktail and champagne bar, public bar, Grill Room steak restaurant, Function Suite, the Grand Ballroom and private walled gardens. After undergoing a massive refurbishment programme during winter 2009/2010 the Staincliffe Hotel is without doubt one of the northeast's premier venues! ... more   less 
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Also Known As:
Staincliffe Hotel Hartlepool

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