We stayed at this hotel on two occasions in december, from the 13-15.12 and from the 23-27.12. On both occasions, we'd booked a suite and judging from the information and pictures on their website, the price was very reasonable, given the overall standard of the accommodation. Although room was spacious, one could hardly call it a suite. Room was furnished and decorated in earthy tones, the carpets desperately needed steam cleaning. At the foot of our bed, you could see a huge stain where someone had obviously thrown up, which hadn't been entirely removed.
OK storage space, large wardrobe and space in the bedside tables and dressing table. Bathroom was spacious, cheap toiletries didn't do much to enhance the exclusive feeling one should get when staying in a suite. Bathroom facilities were average, but one criticism was that there was no proper shower as such; a hand held version fixed to the mixer taps was not my idea of a power shower. It couldn't be used at full effect either, as due to lack of either shower cabinet or curtain meant that the least wrong movement meant potential flooding of the bathroom floor.
Location had both pros and cons. Very central, just 5 mins. to most facilities and shops in the town centre. However the Hillcarter's location was also a source of much noise pollution, but in all fairness, they had explicitly informed us of this prior to arrival. Owing to location of the hotel and the proximity of a nightclub in the basement, combined with the timing of our stay (before and during Christmas period), meant that noise from party revellers was very disturbing. Noise from the heavily trafficked Church St. below had no problem penetrating the old, poorly insulated windows.
Tea and coffee facilities were supplemented daily, which was good, however lack of minibar was odd, given that this was a suite. Hotel gets a plus for the in-room ironing facilities and the TV entertainment selection. Restaurant was nice, offering hearty breakfasts, but not with any kind of buffet. This could however be explained by the time of our stay and that we were more or less the only guests. We also ate dinner in the restaurant one evening and the food served was a pleasant surprise and very reasonably priced.
Staff were very accommodating and friendly, and even though we were the only guests staying over Christmas, they had someone come make breaksfast for us.
The biggest shock came upon arrival for our second stay. After a cancelled flight from London, and a 9 hour bus trip we arrived tired and just ready for bed. Imagine our disgust when we pulled back the covers to find what were clearly dark pubic hairs on the bed linen! Upon closer inspection, the linen couldn't been changed since the previous guest, with visible dirt and other stains on both sheets and pillow cases. No contact could be made with the reception, so an improvised solution had to be used with spare quilts and blankets from the wardrobe.The matter was raised the following day with the cleaning staff, but we heard nothing back from the management.
The range of hotels on offer for visitors to Hartlepool is not that great, so I'm unsure as to whether we'll be staying here again.
- Official Description (provided by the hotel):
- The Hillcarter Hotel is situated in the centre of Hartlepool directly opposite the railway station, ideally placed for both business people and visitors to the area, with close proximity to the marina, the award winning Historic Quay and local multiplex cinema. ... more less
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- Also Known As:
- Hillcarter Hotel Hartlepool