Myself and my partner stayed here for 2 nights over Easter weekend with 2 of our friends. Our room was like a sauna with a broken radiator stuck on full blast as well as the towel rail in the bathroom which had no ventilation, the manager was unable to fix it, as was a couple of other hotel staff that tried to turn both down/off for us. There was no other room to swap into, but after a very uncomfortable night, the following day we were moved when some other residents checked out.
My friends' room by contrast was quite cramped, freezing cold, and had no hot water. Both of our bathrooms had a small amount of hot water, but came and went meaning a shower, sink wash or bath in comfort was out of the question. I am very grateful to the manager and staff though, who took care to comp our rooms for the full stay as well as offering us a bottle of wine on the first night as an apology. The staff told us that this problem had been ongoing, yet the manager was fairly new and claimed not to have heard these complaints before. Apparently due to being owned by a chain, the staff are unable to call out local service people to fix these problems, and have to wait for all the red tape to get the boiler repaired by someone hired from a central office. Whatever the reason, our stay here was not particularly pleasant, though the staff did try. The food in the dining room was good, but expensive but seemed on a par with prices elsewhere in Aberdovy. The food and helpfulness of the staff and manager bring this up from me giving them 2 stars to 3, I definnitely do not think the cost was worth the standard of rooms we had.
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- Also Known As:
- Penhelig Arms Hotel Aberdovey / Aberdyfi
- Penhelig Arms Aberdovey, Wales