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“Sadly didn't live up to expectations”
Review of Penhelig Arms

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Penhelig Arms
Ranked #2 of 3 Hotels in Aberdovey
Certificate of Excellence
Reviewed 7 May 2012

Myself and my partner stayed here for 2 nights over Easter weekend with 2 of our friends. Our room was like a sauna with a broken radiator stuck on full blast as well as the towel rail in the bathroom which had no ventilation, the manager was unable to fix it, as was a couple of other hotel staff that tried to turn both down/off for us. There was no other room to swap into, but after a very uncomfortable night, the following day we were moved when some other residents checked out.

My friends' room by contrast was quite cramped, freezing cold, and had no hot water. Both of our bathrooms had a small amount of hot water, but came and went meaning a shower, sink wash or bath in comfort was out of the question. I am very grateful to the manager and staff though, who took care to comp our rooms for the full stay as well as offering us a bottle of wine on the first night as an apology. The staff told us that this problem had been ongoing, yet the manager was fairly new and claimed not to have heard these complaints before. Apparently due to being owned by a chain, the staff are unable to call out local service people to fix these problems, and have to wait for all the red tape to get the boiler repaired by someone hired from a central office. Whatever the reason, our stay here was not particularly pleasant, though the staff did try. The food in the dining room was good, but expensive but seemed on a par with prices elsewhere in Aberdovy. The food and helpfulness of the staff and manager bring this up from me giving them 2 stars to 3, I definnitely do not think the cost was worth the standard of rooms we had.

  • Stayed: April 2012, travelled with friends
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1  Thank J_MED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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566 - 572 of 669 reviews

Reviewed 24 April 2012

We stayed with a group of friends for a joint birthday celebration. Our rooms were very spacious - large enough for all seven of us to gather in one room for a pre-dinner drink. The bathrooms were great, with underfloor heating, walk-in showers and a bath. We thought the staff dealt very well with our fairly large group at dinner. Everyone enjoyed the meal and we felt it was reasonably priced. Lunch in the bar was also good, with staff offering to take group photos for us.
We would highly recommend this hotel for it's beautiful situation and for the room comfort and good food.

Room Tip: The rooms in the building behind the hotel are very roomy and peaceful. There are some fairly steep...
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  • Stayed: April 2012, travelled with friends
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Thank PennyRWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

My husband and I, along with five friends, stayed in Bodhelig for one night on 21st April to celebrate our 'important' birthdays this year. Starting with an enjoyable lunch at the bar with very good service, we then had a two hour wander in the sunshine. Aberdovey is like a breath of fresh air and a great place to wind down.
Our rooms were spacious and comfortable and everything worked! The views from the rooms were magnificent with the four balconies offering a quiet place to relax.
Dinner in the restaurant offered plenty of choice and the food was excellent. Service was proficient and friendly and the cost was in line with the quality.
Next morning, the breakfast covered all tastes and was a leisurely, enjoyable experience.
Well done Penhelig - we will return!

  • Stayed: April 2012, travelled with friends
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Thank Patsy2652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

The Penhelig Arms is a curious mix. My wife and I stayed recently for three nights. We enjoyed our suite, which featured nice touches such as plush towels, a Bose radio and comfortable furnishings -- plus the great view. For every positive, unfortunately, there was something wrong. The food -- even items as simple as scrambled eggs -- was disappointing. We had a sitting area, which was open to all guests, near our our room; we found bits of broken glass in this area, and staff left empty cans and glasses on the tables in this area for hours -- overnight, in some instances.

  • Stayed: April 2012, travelled as a couple
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1  Thank JamesEVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2012

We were booked at a nearby inn first but when they were closed for remodeling, we were directed to the Penhelig. The staff told us that this was an upgrade and yes, they were right! We were given two of the suites in the back building. Luxurious large bathroom, big sitting areas, fridge, kettle, flatscreen, sofabed, closet space - this room had it all. We also had a private balcony with seating overlooking the bay and Snowdonia in the distance. We dined in the pub and really enjoyed the food which was excellent. Breakfast the next morning had plenty of choices from the full English to cereal to 6 (!) kinds of juice. It was comfortable, posh and relaxing. Thank you to the staff for making this a stop to remember on our trip.

  • Stayed: April 2012, travelled with family
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Thank wanderlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

Having lived in aberdovey years ago, went on a nostalgic trip. Booked three double rooms.
My shower Delivered no hot water and the radiator in my moms room didn't heat up. I mentioned this to staff the next morning and was told that they knew about the problems and were getting a plumber in. They should have told us on check in rather than waiting for us to mention it after 24hrs. Still charged us full price for the room. Rooms up 2 flights of stairs bit tricky for older people.
Overall, there is no disputing the Lovely views and clean rooms perfectly adequate for overnight or short stays.
No sign of management throughout the stay and staff a little bit underdressed for restaurant service.
I did have a strange woman knock on my door at 1.15am which was a bit disconcerting!

Room Tip: All rooms have a sea view you can hear the traffic although it's not very noisy.
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  • Stayed: April 2012, travelled with friends
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Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

Food and service appalling. It was recommended by a friend who went there some years ago when it was a family run business now owned by a brewery who employ standards at the bottom of the scale.

  • Stayed: April 2012, travelled as a couple
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4  Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Penhelig Arms

Address: Aberdovey, Snowdonia National Park LL35 0LT, Wales
Region: United Kingdom > Wales > North Wales > Snowdonia National Park > Aberdovey
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 3 Hotels in Aberdovey
Price Range: £73 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Penhelig Arms 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Penhelig Arms Hotel Aberdovey / Aberdyfi
Penhelig Arms Aberdovey, Wales

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