We are six ladies who stayed at the Marine Court Hotel in early December to enjoy a Christmas Pary night. The hotel itself although adequately placed looking over the marina is dated and could do with some refurbishment. Our rooms were on the second but one of the rooms developed and blocked sink and 2 members of our group had to be moved to another room. They were eventually moved to the 4th floor as a replacement room offered on the second floor had a bad smell eminating from the bathroom. Our christmas party night was very enjoyable with good food and entertainment. However at the end of the night we asked if there was a residents lounge and were told that we could move into Nelsons Bar and were advised to go upstairs to enjoy the view and finish off our drinks which we duly did. On entering the Bar we were accosted by a member of the bar/reception staff who insisted on seeing our room keys to ensure we were residents. Another staff member then came up to check again that we had room keys and to say that were must move downwstairs where they could keep an eye on us. Because of their aggressive attitude we asked to see a manager and when the manager appeared our explanation was accepted and we were allowed to finish our drinks. We tried not to let this spoil what was essentially a great stay in the Marine Court but I do think that some staff members would benefit from a refresher course in customer care.
- Official Description (provided by the hotel):
- Marine Court Hotel is situated right in the heart of Bangor, Co. Down, just minutes from Belfast, overlooking the beautiful marina. We offer 51 spacious and tastefully decorated bedrooms, with excellent sea views and all the usual in-room amenities. You can enjoy a relaxing evening in Nelson’s Restaurant with our fresh, locally sourced food while enjoying the views over the bay. As a guest at the Marine Court Hotel, you are welcome to use our luxurious Health and Fitness Club, Oceanis at no extra cost. Private car parking and WiFi is available to all our guests. ... more less
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- Also Known As:
- Marine Court Bangor
- Hotel Marine Court
- Marine Court Hotel Bangor, Northern Ireland