never done one of these before but after our bad experience we decided we need to; have lived in bangor for years and heard the bryansburn had been taken over again, thought we would try the food, there were ten of us out for a celebatory meal 2 out of the ten said they had an ok meal and those 2 both had the soup. the rest were below average and noone enjoyed their meal or the experience overall, including myself, i ordered a very well done steak, i got a very pink steak which im sure is easy to do and was fair enough so the same meat was taken away and cooked further but returned to me with hair in it... by this stage i was understandably put off of my steak so just ate my chips (which were sperate) and the steak remained untouched, when we told the staff that the steak was untouched and the reasons why we were told by a very patronising man who we assume is the manager that we had to pay for it and told that it was because of the bryansburn policy even though the whole bill in total came to a large amount with there being ten of us so its not like they hadnt made their money out of us. as far as i was aware if you are unhappy with a meal and havnt eaten it you dont have to pay for it. the service really was a joke all round, none of the food was good and i wouldnt recommend this place to anyone.
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