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“Poor food & indifferent service”

Bayleaf Lounge Restaurant
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Ranked #1 of 184 Restaurants in Macclesfield
Certificate of Excellence
Cuisines: Indian
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Restaurant details
Good for: Child-friendly, Romantic
Dining options: After-hours, Dinner, Reservations, Takeout
Reviewed 15 October 2018 via mobile

I was disappointed with the food as this restaurant which had been recommended to us My chicken dansak tasted much more like turkey than chicken - some pieces of meat were quite rubbery although there were a few pieces of chicken in ithe dish which were tender. My Partner's chicken curry was just chicken and it was OK. The service was very poor and the staff's attitude was indifferent.

Date of visit: October 2018
Thank booty3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foysol S, Owner at Bayleaf Lounge Restaurant, responded to this reviewResponded 17 October 2018

Hi
I hope you’re well.
I saddens me to hear that you did not have a great experience at the Bayleaf please accept my apologies.
Please could you contact me if possible I would like to know a little bit more information in regards to the matter and to provide the best possible solution for yourself.
It’s very unusual for the texture of the chicken to be the way you have described and it is our policy that we ask customers a couple of minutes after serving their food “is everything ok” at that point if anything is wrong we make the necessary changes.
However if this process has been missed then I need to address this.
I strive to provide the highest level of customer service and if any member of staff has not provided the level of service required then appropriate actions will be taken.
Please call me at any time that Is convenient for you on 01625576465
I look forward to hearing from you
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (628)
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390 - 394 of 628 reviews

Reviewed 5 October 2018 via mobile

I came to Bayleaf for my dad’s birthday night out and before I came I didn’t really like curry and after I loved it. The staff were lovely and friendly and the Dahl was to die for. All of the meat was juicy and succulent. I can’t wait for my next visit to Bayleaf!

Date of visit: October 2018
Thank samandtom09111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foysol S, Manager at Bayleaf Lounge Restaurant, responded to this reviewResponded 17 October 2018

Hi
Thanks for your feedback we really appreciate it
We are glad that the Bayleaf has now turned you into a lover of curry...
See you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

It was our first time trying the Bayleaf on Friday night and it could not have been any more of a perfect setting for a cosy date night.
The staff were very friendly and superbly attentive. The Manager/Owner in particular went above and beyond to make us feel like we were the only people in the restaurant.
We thought the food was glorious - the peshwari naans are honestly second to none. They are very reasonable with regards to the prices as well.
If you are ever in the area we would highly recommend you giving the chicken tikka pathia a try - we can assure you that you will definitely not regret it.

Date of visit: September 2018
Thank chloesparkes1991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foysol S, Owner at Bayleaf Lounge Restaurant, responded to this reviewResponded 2 October 2018

Hi, Thank you so much for the excellent review and rating! Your time and feedback is much appreciated and is highly important to us. We are so glad to hear that you have thoroughly enjoyed our food and service and that it was worth it for you. We aim to serve quality and excellence for all our diners, as well as creating a warm community around us. We look forward to having you done with us again in the near future, it will be our pleasure to serve you. Thank You

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Reviewed 29 September 2018 via mobile

Visited tonight and had a really lovely meal. Everything was fresh and tasty and the staff were very hospitable and welcoming. Will definitely visit again

Date of visit: September 2018
Thank Jhey17654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foysol S, Owner at Bayleaf Lounge Restaurant, responded to this reviewResponded 2 October 2018

Dear Jen
Thank you so much for sharing your recent experience with us, it is very much appreciated. We’re so glad to know that you have thoroughly enjoyed our food and services. Hope to see you again soon, Thank You

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Reviewed 28 September 2018 via mobile

We decided to come here for our end of month works do. Absolutely amazing food, the best service and quality atmosphere. I can't praise this place any more. An absolute must visit if your in the area. If you like great service and great Indian food look no further... highly recommended.

Date of visit: September 2018
Thank Woody100112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foysol S, Owner at Bayleaf Lounge Restaurant, responded to this reviewResponded 2 October 2018

Hi, Thank you so much for the review. We’re glad you enjoyed your experience at Bayleaf and we do hope that our food and services went beyond satisfactory. We look forward to seeing you again😊 Thank You

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