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Lucky13s
Tamworth, United Kingdom

Very mixed this time

3.0 of 5 bubblesReviewed 4 Dec 2023
We have stayed here several times in the last 5 years while visiting family locally. This latest visit was underwhelming.
On the plus side the afternoon receptionist was friendly and helpful and the bed was really comfortable. The room was also surprisingly quiet given its proximity to the stairs.
On the downside, the outside is getting shabby with stained render at the front detracting from the appeal. The stair carpet is tired. The water flow in the basin was so weak i could barely rinse my toothbrush; i used the bath taps the next morning. There were large pieces of veneer chipped off the desk unit and one of the bedside tables making it look uncared for.
Breakfast in the restaurant was marred by a lack of side plates at 8.45- guests had to use bowls for toast or croissants. They later ran out of cups briefly. The queue for the coffee machine and toaster prevented others from getting to the rest of the buffet. It wasn't particularly busy; just not very well organised. And why oh why bundle guests at adjacent tables as they arrive when there is space elsewhere?
Overall, everything seemed tired and not well managed.
Sorry, we have been so pleased in the past but may opt to stay elsewhere next time.
Date of stay: December 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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    Reviews (925)
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    32 - 37 of 925 reviews
    Reviewed 26 November 2023

    We stayed at the premier inn as a stop over before staying in another hotel in Bodmin. We were celebrating my husbands 40th birthday. I emailed in advance asking if a bottle of Prosecco could be put in the room for our arrival. On our arrival, we walked in to a room with Prosecco, chocolates and a card. Very kind and thoughtful of the staff who arranged this.
    Our check in was seamless and quick, the room was large and had everything we needed for our stay. Di on reception was great and nothing was too much trouble.
    We ate that evening in the restaurant which had a great choice of pub grub food. They were short staffed but this didn’t affect our experience. Maddie was very friendly and a lovely waitress.
    We will definitely be back. Thank you to everyone we met over our short stay.

    Date of stay: November 2023
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    Review collected in partnership with this hotel
    Thank jopage34
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 November 2023

    Clean and tidy room with helpful and friendly staff, especially Pam who checked us in with much appreciated banter and humour and helpful advice. We had an excelklent meal in the evening and were served by Maddie who again was cheery helpful and obviously enjoyed her work.

    Date of stay: November 2023
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    Review collected in partnership with this hotel
    Thank markmanrick
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 November 2023

    I have stayed in this premier inn several times for work, as always it was a smooth check in with very helpful staff. The room and bathroom were clean. The bed was comfortable and the pillows were amazing! No problems with parking. Another easy stay.

    Date of stay: November 2023
    Trip type: Travelled solo
    Thank Becca A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 November 2023

    Went for my 40th birthday with my wife, ate in the table table, good steak, well cooked. And Di on reception was very welcoming and helpful. KFC just outside aswell as a bonus. Would definitely stay again.

    Date of stay: November 2023
    Trip type: Travelled as a couple
    Thank Tristan C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 November 2023

    Lovely staff , generous sized room, extremely comfortable bed & a very clean room, was not expecting the room to be so big & clean , I would 100% recommend anyone to this premier inn, lovely experience, thank you so much

    Date of stay: November 2023
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    Review collected in partnership with this hotel
    Thank kitajade23
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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