I have mixed feelings writing this review. The staff are quite good and friendly, the pub is a nice place for a beer but the rooms are just shocking.
We had room 4 and as the photos show the bathroom is past rescue. Broken tiles on the floor, a water heater from 1982, a squeaky double bed and walls so thin you can hear people talking next door.
Paying 85 pounds for this was really just making the most of a peak period. I noted that another bill was for 65 pounds a night but really I'd suggest this was a 50 quid a night stay.
The hot water from the basin was non-existent. I did wait a few minutes for the water to come through but gave up.
The floor tiles really did not work for me; as they were missing grout and moving as you walked on them, I just felt dirty when in the bathroom, and even after a shower.
The breakfast was also very poor; they ran out of mushrooms which can happen, the rest of the offering was 1 of everything. Service was pretty slow, the juice had run out and not replenished. I did see the chef when checking out and he was hauling a buttie with plenty of bacon and sausages so he doesn't miss out.
The wifi only worked in the bar area; both on laptop and iphone. Nothing doing upstairs, even though signal was showing.
As I said at the start the folks were great but the facilities let the place down and I would not return if the chance came up.
- Official Description (provided by the hotel):
- We are a small family-run hotel who pride ourselves on high standards of product and service. Our rooms are clean and modern all with flat screen TVs and DVD players. Our menu changes seasonally and we have a rotation of real ales on which we pride ourselves. ... more less
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- Also Known As:
- Douglas Arms Hotel Banchory, Aberdeenshire