We are writing with regards to our stay at the New Ocean Hotel from the 7 – 9 September 2013. The room we were given was of an acceptable standard which we were happy with but the one thing we did find a little annoying was that there was only one electric socket. The breakfast provided was very nice with very polite and efficient staff.
We would like to highlight an issue regarding the parking - one of the reasons we chose the New Ocean Hotel was the benefit of “safe parking” for our car as it advertises free parking. We were informed when we rang to book that there are 20 free parking spaces on a first come first served basis between the New Ocean Hotel and its sister hotel The Birchfield Hotel which is a few yards away, however, this is definitely not the case upon arrival we found there are actually 4 spaces in front of the New Ocean Hotel and 8 spaces in front of The Birchfield Hotel - the others are just ‘on road parking’ nearby which is definitely unacceptable when we were informed there were 20 free parking spaces.
We also feel we have to share our own unfortunate experience we had when parking as a warning to future visitors to the hotels; we managed to park in a space at the front of The Birchfield Hotel but the spaces are set out as 2 lines of 4 and we parked behind another car, we immediately thought that this person is now blocked in and went to reception at The Ocean Hotel to ask what the procedure was if the car in front of us needed to get out. We were informed by the reception staff that this would rarely happen and that most people do not move their cars once parked until the end of the week. We asked again for confirmation that this would be okay and were reassured that it would be fine to leave the car where we had parked.
We returned to our car on the evening of the 8th September to find that the car we had parked behind was missing and a note on our windscreen saying “Thank you for being so considerate!” which we found both insulting and annoying as we had done our best to avoid this exact situation.
We fully understood why the owner of the car was annoyed and if we were in their situation we would have felt exactly the same but we followed the instructions we were given by the hotel receptionist.
We spoke to a resident of The Birchfield Hotel who told us they had to move 3 cars, plus seating and plant pots from in front of the hotel to be able to shuffle the car backwards and forwards to get it out fortunately causing no damage to either vehicle.
We also spoke to the manager of The Ocean Hotel both on the telephone that night, as there were no managerial staff on the premises, and in person the following morning but he said there was nothing that he could do which we felt was not acceptable as it was as if it did not matter, but if vehicles were damaged in the process who would be paying for that damage!
We feel that the parking arrangements need to be looked at and hotel staff need to be fully informed of the precise plan of action so that situations like this can be avoided in the future.
We also hope that the owners of the car that we unfortunately blocked in will read this comment and know that the hotel reception staff were at fault as they clearly had no idea what to advise residents with regards to the parking arrangements that caused this predicament and we felt the need to highlight this incident so other residents do not have the same experience.
Overall we enjoyed our weekend stay at The Ocean Hotel apart from this unfortunate incident which could have so easily been avoided