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“Weekend Break”

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The New Ocean Hotel
Ranked #10 of 28 Hotels in Weston-super-Mare
Certificate of Excellence
Reviewed 17 September 2013

We are writing with regards to our stay at the New Ocean Hotel from the 7 – 9 September 2013. The room we were given was of an acceptable standard which we were happy with but the one thing we did find a little annoying was that there was only one electric socket. The breakfast provided was very nice with very polite and efficient staff.
We would like to highlight an issue regarding the parking - one of the reasons we chose the New Ocean Hotel was the benefit of “safe parking” for our car as it advertises free parking. We were informed when we rang to book that there are 20 free parking spaces on a first come first served basis between the New Ocean Hotel and its sister hotel The Birchfield Hotel which is a few yards away, however, this is definitely not the case upon arrival we found there are actually 4 spaces in front of the New Ocean Hotel and 8 spaces in front of The Birchfield Hotel - the others are just ‘on road parking’ nearby which is definitely unacceptable when we were informed there were 20 free parking spaces.

We also feel we have to share our own unfortunate experience we had when parking as a warning to future visitors to the hotels; we managed to park in a space at the front of The Birchfield Hotel but the spaces are set out as 2 lines of 4 and we parked behind another car, we immediately thought that this person is now blocked in and went to reception at The Ocean Hotel to ask what the procedure was if the car in front of us needed to get out. We were informed by the reception staff that this would rarely happen and that most people do not move their cars once parked until the end of the week. We asked again for confirmation that this would be okay and were reassured that it would be fine to leave the car where we had parked.
We returned to our car on the evening of the 8th September to find that the car we had parked behind was missing and a note on our windscreen saying “Thank you for being so considerate!” which we found both insulting and annoying as we had done our best to avoid this exact situation.
We fully understood why the owner of the car was annoyed and if we were in their situation we would have felt exactly the same but we followed the instructions we were given by the hotel receptionist.

We spoke to a resident of The Birchfield Hotel who told us they had to move 3 cars, plus seating and plant pots from in front of the hotel to be able to shuffle the car backwards and forwards to get it out fortunately causing no damage to either vehicle.

We also spoke to the manager of The Ocean Hotel both on the telephone that night, as there were no managerial staff on the premises, and in person the following morning but he said there was nothing that he could do which we felt was not acceptable as it was as if it did not matter, but if vehicles were damaged in the process who would be paying for that damage!

We feel that the parking arrangements need to be looked at and hotel staff need to be fully informed of the precise plan of action so that situations like this can be avoided in the future.

We also hope that the owners of the car that we unfortunately blocked in will read this comment and know that the hotel reception staff were at fault as they clearly had no idea what to advise residents with regards to the parking arrangements that caused this predicament and we felt the need to highlight this incident so other residents do not have the same experience.

Overall we enjoyed our weekend stay at The Ocean Hotel apart from this unfortunate incident which could have so easily been avoided

Stayed: September 2013, travelled as a couple
1  Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this reviewResponded 27 November 2013

Thank you for your review. I am happy that you enjoyed your weekend with us, I am sorry you had problems parking your car (we do have 20 spaces between our 2 hotels) as you are aware we are on the sea front and parking is limited. best wishes

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211 - 217 of 289 reviews

Reviewed 16 September 2013

My husband and I recently spent a lovely weekend at the New Ocean Hotel and had a fab time. Had a little difficulty parking close to the hotel as all spaces had gone by the time we arrived but we soon found a space not to far away. All staff that we met were very pleasant and nothing was to much trouble for them. The food was delicious and with an all inclusive bar in the evenings from 6pm until 10pm, who could ask for more. We had a lovely room with a sea view, which we weren't expecting so was a lovely surprise, there was also a large bathroom with a great power shower. The only thing that we found a little awkward was that there was only one electric socket which had the tv plugged in to it which we had to unplug to charge our mobile phones but overall this did not detracted from our stay.

Room Tip: Ask for a sea view
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  • Stayed: September 2013, travelled as a couple
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5  Thank Cob200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Manager at The New Ocean Hotel, responded to this reviewResponded 27 November 2013

Thank you for your review. I am pleased that your weekend break with us was an enjoyable one. I am sorry that you were unable to benefit from the hotel parking, but glad to know you were able to get parked near to the hotel.

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Reviewed 14 September 2013

Can't wait to go back a big thank you to everyone for a fab weekend. Food very good and drinks too. The entertainment was a real bonus. The location excellent. We were really lucky with the weather but there are lots of places to go and of course free bus pass for us old enough to enjoy.

  • Stayed: August 2013, travelled as a couple
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2  Thank paulinesanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Manager at The New Ocean Hotel, responded to this reviewResponded 27 November 2013

Thank you for your review. I am pleased that you enjoyed your weekend break with us and hope to welcome you back again.

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Reviewed 15 August 2013

For a short weekend break or longer this hotel is A1.Why it is only two star rated and not more is a mystery. Small enough to be friendly and cosy but with all the facilities needed for guests comfort. As with most older buildings such as this disabled access may be a problem for some depending on their disability but there is a ramp down to the reception and , of course, lifts to all floors. There were quite a few disabled persons 'buggies' in the reception area so obviously this has not put off guests some of whom had been to this hotel many many times. My husband and I would certainly return here again and have no hesitation in recommending this hotel to anyone. The free weekend bar from 6pm to 10pm was excellent and this coupled with entertainment, excellent food and obliging staff made for a very welcome break. Well done to all staff of The New Ocean Hotel.

Room Tip: During extreme heat rooms at the back of the hotel are better as these do not get direct sun.
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  • Stayed: August 2013, travelled as a couple
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2  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Manager at The New Ocean Hotel, responded to this reviewResponded 27 November 2013

Thank you for your review. We do hope to welcome you both back again soon.

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Reviewed 11 August 2013

Stayed for 2 nights Friday and Saturday August. This hotel is probably the best we have stayed at in Weston. Great value buffet breakfast, four coarse evening meal with a good choice of meals and a free bar 6pm until 10pm. Entertainment on both nights we stayed. Good location for the sea front and town. The rooms are very clean with daily maid service. Staff very friendly and go out of their way to attend your needs. Quite a task after a couple of drinks finding your room at the end of the night especially if your on the 4th floor. A good night sleep in comfy beds and no noise. Already looking to book for the Christmas theme later in the year.

  • Stayed: August 2013, travelled as a couple
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5  Thank reynolds1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Manager at The New Ocean Hotel, responded to this reviewResponded 27 November 2013

Thank you for your review. Your kind words and comments with regard to the staff, food and cleanliness are much appreciated.

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Reviewed 4 August 2013

I have visited this hotel's sister hotel - the birchfield hotel and had a brilliant stay. When I booked I accidently booked the new ocean hotel but thought I would try it out. I asked for a double room for me and my partner and a single room for my disabled nan, when we checked in, my nans room was next to the lift which was handy and there were no stairs involved with the added bonus that she was given a double room. Our rooms were clean and tidy and serviced brilliantly in the day whilst we were around the beach. Breakfast was brilliant we had a choice of cereal with fruit or a buffet full english with toast, tea and coffee on our tables, waitors were curtious and attentful. There was a choice of a lunch for £5 which we didn't make use of but was good to know. Dinner was brilliant consisted of a starter where I had a chicken and bacon salad, a main - cumberland sausage and mash and a dessert - choice of cake, crumble, cheese and crackers or ice cream. If this wasn't enough there was a free bar from 6-10pm all at a bargain price!! Ideal for the older generation but being 21 year olds we had a lot of fun and seems like everyone else here did too! This hotel cares for their customers and being in the quality sector I would say they are a customer focused company and deserve so many more stars!

  • Stayed: August 2013
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5  Thank Hannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this reviewResponded 26 November 2013

Thank you for review. I am pleased that we were able to fulfil your nan's request for a room with no stairs. It sounds like you enjoyed your stay with us and you had good weather!

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Reviewed 18 July 2013

everything was great meals great music all weekend free bar from 6 till 10 staff very good
on the day i left i had a word with owner and said hold on to your staff they make this hotel.
good view from hotel

Room Tip: the rooms are ok you have all that you need tea and coffee what us brits like a cup of tea in the mo...
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  • Stayed: July 2013, travelled as a couple
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6  Thank patricia rose d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this reviewResponded 26 November 2013

Thank you for your kind review about the staff, food and entertainment!

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Additional Information about The New Ocean Hotel

Address: 26 Birnbeck Road | Madeira Cove, Weston-super-Mare BS23 2BS, England
Region: United Kingdom > England > Somerset > Weston-super-Mare
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 28 Hotels in Weston-super-Mare
Number of rooms: 53

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