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“Worst Xmas dinner ever”

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The New Ocean Hotel
Ranked #9 of 28 Hotels in Weston-super-Mare
Certificate of Excellence
Kent
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Worst Xmas dinner ever”
Reviewed 12 December 2013

Our club went on a 'tinsel & turkey' four day mid week break to the New Ocean Hotel at Weston Super Mare.It was quite cheap when you considered you had drinks included from 6pm until 10pm,but I think this was just a smoke screen to hide the fact that the hotel was old and in need of an update like a good old fashioned working mens club. The entertainment was good old fashioned songs from yesteryear, OK if you are 75 plus or can remember the 40's,50's and 60'sThe food was canteenish, the breakfast was fine but the quality was very cheap but what did we expect.
The Christmas dinner was the worst I,ve ever had, the quality of the turkey and veg was terrible.
But we did have a wonderful time, was it because we were with our friends or the free alcohol ?
.

  • Stayed October 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
3 Thank Lorrie5836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this review, 19 December 2013
Thank you for your review. I really am surprised by this review as senior management were available every day of your holiday and the only comments we had were outstanding food, entertainment and staff: our internal review questionnaires were also outstanding. We are pleased your group enjoyed themselves.
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267 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 December 2013

Realy enjoyed the weeken I can hardly believe the value for money.everything is at at a good standard staff tip top.i was a bit concerned with a couple of the latest reviews but I think they are a bit confused between being quite young and being immature, thankfully the guest were all grown up during our visit.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank john.martin1_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this review, 19 December 2013
We are pleased you enjoyed your weekend with us and hope to see you again in the future.
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Merthyr Tydfil, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 December 2013

I don't usually comment on hotels/ holidays, but l really felt l should re this hotel.We have quite a lot of holidays and have to say the friendly service was probably the best we have come across.The breakfast was really good,entertainment good fun,the free bar amazing.well done!
also l wasn't particularly looking forward to Weston itself, but was very pleasantly surprised by the town and the area near to the hotel.
thank you
[some happy Welsh, unlike your other Welsh guests and their awful behaviour]

Room Tip: maybe a sea view next time
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LEJ52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this review, 19 December 2013
Thank you for your comments, especially about the friendly staff. We are glad you enjoyed your break with us and we hope to welcome you again in the future.
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Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 November 2013

I have stayed at the hotel a few times for Tinsel and Turkey breaks and always have a lovely time. I have tried other places for Tinsel and Turkey breaks but always prefer The New Ocean Hotel. The staff are very welcoming and nothing is too much trouble. The food is lovely with a good choice and the waiting staff were very efficient. The porter who handled the suitcases and also did the bingo was brilliant and always smiling. I would recommend this hotel for it's lovely relaxed atmosphere. Can't wait until next year.

Room Tip: ask for a sea view when booking.
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  • Stayed November 2013, travelled with friends
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Helpful?
2 Thank tinawatts2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this review, 19 December 2013
Thank you for your lovely comments about the New Ocean Hotel and the friendly staff. We are glad you enjoyed your Tinsel & Turkey break and we look forward to seeing you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 November 2013

Myself and approximately 20 male friends chose this hotel for a weekend gathering in Weston-super-Mare. The main attractions were a free bar (for certain drinks) between 6-10pm each night, a 3-course evening meal and breakfast all included in what was advertised as a modest price. Except the price ultimately wasn't modest.

The hotel manager ambushed one of our group on the first night with a demand for an £800 deposit on account of "bad behaviour", which said individual felt obliged/pressured to pay and such deposit was promptly retained in its entirety on our departure. This is despite the fact that the hotel suffered no physical damage whatsoever during our stay. Granted, if you feed 20 young men free alcohol for 4 hours, you will naturally hear some rowdy songs in the bar. If you give a drunken member of such a group a master key to every room in the hotel, there's a chance that master key won't be used exclusively to unlock that drunken member's door. However, gross negligence on behalf of the owners in facilitating such instances should not justify an £800 penalty where the hotelier has not suffered any monetary loss whatsoever. If you do choose to stay here and you are asked to provide a deposit on arrival - don't pay it. The owners will look for any excuse to pocket not just part of it, but all of it.

In summary, if you're a group looking to stay in a relatively cheap hotel with free alcohol and food, don't stay here. It sounds too good to be true and it is. Alternatively, if you're a single person or couple looking for a nice hotel to stay in, don't stay here. The rooms are basic, tired, dated, and the food is very average indeed. You would also need a telescope to watch television - the one in my room was smaller than an A4 sheet of paper.

The owners of this hotel should be grateful that the individual who was harshly penalised to the tune of £800 would not permit a claim to be pursued in the small claims court, because there is a very good chance that such a claim would have been successful.

Room Tip: Choose a different hotel.
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
3 Thank Dorian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this review, 29 November 2013
In reply to your review I am sorry that you feel that we unfairly retained your deposit of £800. To clarify this deposit was agreed by yourselves before you made any booking with us (as we do not generally take bookings for large same sex parties) and on your assurance that you were here to play golf and all behaviour would be appropriate. It quickly became apparent that your ‘golf weekend’ was in fact a stag party (which we do not accept bookings from) and your appalling behaviour during your two night stay (throwing food in the dining room, physical fights within your group, sneaking girls in to the hotel for free drinks, threatening behaviour towards other guests etc.) caused distress and upset to many other guests staying at the hotel leading us to offer them all a reduction on their next booking with us.

I find it very sad that a fellow business owner would feel that it is acceptable to belittle our award winning hotel on a public site when you were behaving as immature brats. Your custom is not welcome at our hotels and perhaps an apology from your party to our staff and guests would have been more appropriate.
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 November 2013

Our recent visit to this hotel was as good, if not better than the previous three.
Met up with friends again. Food was excellent, especially Christmas dinner, a present from Father Christmas and great entertainment. Very warm rooms and even the weather was good for November
Many thanks for great value and good fun break. See you again soon

Room Tip: Front sea view rooms are great but all rooms are good
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  • Stayed November 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richbrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Owner at The New Ocean Hotel, responded to this review, 27 November 2013
Thank you for your recent review. I am pleased that each time you visit you are enjoying your stay with us. We hope to welcome you back again soon!
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Peterborough, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 November 2013

My first experience of this type of break but for the price paid it was a great weekend. Clean comfortable room, view did not matter for the short time there, good food with adequate choices.
The entertainment for this type of break in my opinion was excellent, much better than any I have previously experienced on 5 day breaks. The staff were very friendly and efficient. Well done
"The New Ocean Hotel"

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerald R, Manager at The New Ocean Hotel, responded to this review, 27 November 2013
Thank you for your kind review. It is lovely to hear that you found entertainment to be excellent, our entertainers do work hard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The New Ocean Hotel

Property: The New Ocean Hotel
Address: 26 Birnbeck Road | Madeira Cove, Weston-super-Mare BS23 2BS, England
Region: United Kingdom > England > Somerset > Weston-super-Mare
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 28 Hotels in Weston-super-Mare
Number of rooms: 53

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