It was a shocking experience! I have never ever been to anything like it, it had no style at all, the staff were rude and didn't listen to our requests, our personal belongings got put on the floor just so they could make the bed when we asked them not to, bathroom was far too small and just plasterboard walls so you could hear everything, and yes it smelt like cigarettes when you walked in. The bed was so uncomfortable i had no sleep whilst i was there, Also when we was leaving they just shut the door on us just as we was loading the car so we wasn't able to go back in as if they didn't care about use. To be honest I don't know how you haven't been shut down
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