I visited this hotel with 15 other golfers on a one night break. The weather was fantastic full of tourists, holidaymakers and revellers, very lively. First impression of the hotel was very good, location was right by the pier overlooking the sea. I booked into the hotel at reception the lady was very pleasant. The twin room cost in total £88.50 upfront, which included £8.50 for the car which was parked overnight approx 100 yards away in an open car park outside another hotel. My room was on the third floor with a view out the back of the hotel. Very antiquated apart from a modern looking television with no remote! It was my intention to jump straight in the shower as I'd just played a round of golf in the sweltering heat. Unfortunately for me there was no water
pressure so no water coming out of shower! I returned to the beer area, met up with the rest of the golfing party and had a drink. I discovered that we were all staying on the third floor and all of us had the same problems with the showers! Thinking it was only 5pm perhaps the situation will resolve itself later as some hotels put their hot water on
later in day! Returned to my room a few hours later after walk along prom and discovered the same problem with shower! Complained to staff who couldn't sort out the lack of hot water in my room. I was told to use shower in a single room about 25-30 yards down corridor! The shower in this room was boiling hot then stone cold! Later went downstairs to watch Andy Murray semi final and saw Manager. I explained the situation regarding the
shower and I had this vacant, couldn't care less attitude, which in a nutshell meant he couldn't do nothing!! Of course the hotel had my money up front and he stated that there would be no refund other than a few beers over the bar! I informed him that this wasn't good enough and a review on behalf of us 16 golfers will be submitted. He replied, "You can put 18 reviews if you want"
The following morning I again had to use the hot and cold shower in that single room, which was also being used by my golfing friends!
To end a thoroughly disappointing stay I twice ordered coffee with my buffet breakfast and that never arrived! Another case of rip off Britain! Knowing what I know now I wouldn't pay £30 a room never mind nearly £90!!!!
- Official Description (provided by the hotel):
- Welcome to The York Hotel Weston super Mare in Somerset, a beautifully styled hotel on the seafront. Commanding a premier position opposite Weston Pier it combines breathtaking design with warm, friendly service and stunning sea views across Weston Bay. Featuring a range of newly refurbished, comfortable and spacious bedrooms, chic wine bar, contemporary lounge and stylish restaurant, an unbeatable seafront location in the heart of Weston super Mare makes The York Hotel the place to stay, dine and relax. ... more less
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