We got to Weston Super Mare later than planned due to First Great Western giving us a poor train service, so we were already tired and extremely fed up. We then had 3 hours to kill because we couldn't check in until 3pm. As we walked into the hotel there were people drinking already (this was around 2pm on a Saturday). Walking into the actual reception area there were a few steps and the banister to hold on to had chipped white paint. In my opinion, the hotel manager cares more about the bar than the hotel as the reception area was in a strange location of the building. When we got in, they were able to look after our bags since we arrived earlier than 3pm, however they didn't even check if our room was ready. Later on when we came back, we were able to check into room 111. For some unknown reason we got removed from the ground floor without any say. On our walk to the room, we could clearly see the kitchen area. After a stair case we got to our room which was directly opposite another room. It took us around 5 minutes to open the door. Our room was basic with just a double bed, 1 beige and 1 red chair, a table, a kettle, TV, 2 lamps and another room for the basic bathroom which contained the toilet, a sink and a shower. There were hardly any items in the room. We already had to give a £10 deposit to get the remote for our TV which is beyond ridiculous. As it got later we ventured out to sightsee. The lift to take us downstairs was rattly and small. As we were walking down the seafront at around 7pm, we looked over at the hotel and there were a group of men getting rowdy at the bar area, one of them kicked a chair over. Thinking that they were just on a pub crawl, we went back to our room. Later on that night as we were trying to get some sleep after our stressful day, we noticed that the blinds didn't block out the light and we couldn't adjust the radiator. We had to open the windows because of the extreme heat. During the early hours of Sunday morning, we could hear rowdy people cheering and in another room near us we could hear a couple arguing. All of these things continued throughout the night. The noise of the drunk people in the restaurant/bar were clearly heard. With only a few hours sleep, me and my mother couldn't wait to leave. Overall our weekend was ruined. NEVER EVER visiting what you would call a "hotel" again.
PS: I am 15 years old and i'm entitled to have an opinion.
- Official Description (provided by the hotel):
- Welcome to The York Hotel Weston super Mare in Somerset, a beautifully styled hotel on the seafront. Commanding a premier position opposite Weston Pier it combines breathtaking design with warm, friendly service and stunning sea views across Weston Bay. Featuring a range of newly refurbished, comfortable and spacious bedrooms, chic wine bar, contemporary lounge and stylish restaurant, an unbeatable seafront location in the heart of Weston super Mare makes The York Hotel the place to stay, dine and relax. ... more less
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