on arriving there was no computer system to check us in and although the lady behind the bar was friendly and helpful, she wrote our receipt on the back of a used envelope!. hotel is 'dated' with limited parking but there is a public carpark out the back that charges #5.50 for 24hrs. the place is said to be smoke free - yet there was a smell of smoke throughout the hotel. we got to our rooms to find heavily urine stained bed which went through to carpet below. the bed was replaced on complaint but couldn't get the smell out of the carpet. the rooms were advertised as refurbished last month but they smelt musty, were unclean, stained carpets, fag burns in beds and carpets, cracks in ceilings, paint from skirting boards on floor, showers dribbled out and stopped completely when you turn a tap on, lights weren't working, none of the tvs worked, and one of our rooms had no lock so we had to complain (yet again) and they did come and fix it at midnight - we needed the lock to prevent one of the residents from keep on walking into our hotel room! yes he was friendly but felt he overstayed his welcome and was hitting on me and my friend when we had our 'children' there. the breakfast was only a half hour slot from 8.30-9.30 am which we missed due to being up late the night before waiting for our lock to be fixed - the owner did offer us a refund for the breakfast but the next morning after we had missed breakfast, it was kind of the last straw to be honest so we asked for a refund where we were told to leave by the very unhelpful woman on reception! she wasn't there the day before and keith and team did try and rectify all the mistakes and even offered us a 'free drink' but when this lady arrived - boom - told us to bugger off basically!! very very rude, unhelpful and shocking behavior - refused to give our money back if we put a bad review on trip advisor or anywhere else! we had to drive home as had nowhere else to stay :( - this hotel should not have needed to rectify any mistakes as they shouldn't have been there in the first place!!! avoid if you have kids!!!!