We booked a family room for 3 nights during the Olympic period and were very disappointed to find problems with the en-suite that had been peviously mentioned by other Trip Advisor reviewers. That being a loose toilet seat and a shower head that didn't fit the shower rail properly, meaning you had to hand hold it. This was reported to reception who said they'd get it sorted but didn't. On top of that the bedroom decor was tired and could have done with a fresh lick of paint.
Also our room faced the Garden and had a table outside it which became occupied by some guests who were served their evening meal late and remained there most of the night chatting and laughing loudly. Resulting in our young daughter not being able to get to sleep. The hotel should either repostion these or request that guests don't occupy them after a certain time.
In fairness when this was mentioned to the management the following day they were appologetic and did reduce our bill and offered an alternative room, but I was so dissapointed with the quality of the bedroom and ensuite overall plus I'd heard other people staying there complaining about their room being too warm, that I declined and left a day early.
I don't believe the hotel rooms are of sufficient quality to warrant the daily rate they are charging, and should be at least £5 cheaper per day.
On the positive side their breakfasts are top-notch and I doubt if I've experienced anything better. The bedroom had a modern quality 32" LCD with freeview, the dinning room/lounge and bar areas are really nice and are tastefully decorated, plus the indoor swimming pool is excellent and surprisingly large for such a small hotel. The evening meals are very good too, but again a tad too expensive.
Overall ths hotel just needs to invest in keeping the maintenance of the place up to date and instead of being just another average hotel could easily become the best hotel in WSM.
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- Also Known As:
- Beachlands Hotel Weston Super Mare