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“Disappointing” 2 of 5 bubbles
Review of The Grand Atlantic Hotel

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The Grand Atlantic Hotel
Ranked #19 of 29 Hotels in Weston-super-Mare
Oxford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
2 of 5 bubbles Reviewed 28 June 2014

Decided to stay at the Grand Atlantic based on previous reviews however I was very disappointed. The room was clean but in desperate need of updating and modernising even though previous reviews said this had been done recently. The room was unbearably hot, there was no air at all which made sleeping very uncomfortable, in fact it was probably the worst nights sleep I have ever experienced! The staff were pleasant and the food okay however most definitely will not be returning in the very near future........

Room Tip: View it first!
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  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 29 June 2014
Jane m,

Thanks for your review, I believe this duplicates your partners review "room 402"
I just wish something had been said to us at reception during your 2 nights, or when I checked yourselves out. But as I said in your partners review it is very difficult for us to sort out small issues once you have checked out and not made us aware of your issues during your stay...

Regards

Wayne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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563 reviews from our community

Traveller rating
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    196
    149
    68
    37
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (260)
Date | Rating
  • English first
  • Any
English first
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 27 June 2014

We had a 2 night stay at the Grand Atlantic Hotel and were put in room 402, it was clean but very dated and in need of refurbishment, the bathroom was in a poor state but the biggest problem was the main room had a tiny window and the room had no air and was stiflingly hot and I never slept a wink!! Air conditioning is needed or maybe a fan might help! went there because of the reviews but believe me do not accept room 402!! staff were very polite but will not be returning to this dated poor facility hotel.

Room Tip: Air conditioned!!
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  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Mozzy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 29 June 2014
Mozzy62,

Thank you for your review following your 2 night stay with us, I take on board your comments and although we was experiencing some excellent hot weather outside I'm sure we could have sorted out a fan for you while you was staying with us but it's very difficult if you don't make these comments/requests to us while your actually staying with us at the hotel....

Regards
Wayne and the team
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Travellers are raving about these Weston-super-Mare hotels

aldershot
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

this was our third weekend at the grand atlantic and found that it is still one of our favourite sheariings hotel. all staff are very friendly and helpful, the food is vey good (always hot) .we had a room with sea view which was very clean and comfortable, the only problem we had was the price of drinks , nearly eight pounds for a glass of wine and half of beer so after 1st drinks did not buy any more. we saw people come down in lift with drinks from room so if they reduced prices they would sell more, will not pay for wine that you can buy half the price in shops. more expensive than the cruises we go on, we will be back but without the alcohol.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank clare a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 19 June 2014
Hi Clare a aldershot,

Thank you for your review after yet another relaxing weekend break you had with us, I understand your comment regarding the drinks unfortunately the set prices are out of our control but it was great to read that the food, room cleanliness, service and overall team friendliness was to your expectations once again, so we hope to see you with us again

Kind regards

Wayne and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crowborough, United Kingdom
Level Contributor
476 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Having stayed at a good number of Coast & Country Hotels, we would rate the Grand as one of the best. Every member of staff that we came across was very polite, pleasant and helpful. Several showed a nice sense of humour too, which is always a good sign. The dining room set up was actually the very best we have come across so far in the Group. The waiters & waitresses were extremely efficient and "smiley". We enjoyed every single meal; hang on to your chefs, they are doing a great job. Clearly a good deal of revenue has been ploughed back into all the refurbishment that has gone on. There is still some way to go of course, as in most places these days. So, try and keep up the good work. We shall recommend you to friends and family and will doubtless return ourselves one of these days.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tony36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 19 June 2014
Tony36,

Thank you for taking the time to post us a review following your weekend break with us, it was really pleasing to read your great comments praising all the team members and the friendly service we offer, along with the good food. I will be sure to pass on your review to the staff.

King regards

Wayne and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

I have stayed in a number of Shearings hotels and this is the largest room I've had had. It was a twin with a separate seating area (armchair and two seat setee) and tv. Plus a walk in wardrobe/dressing room.Also a good size bathroom. It was a little bit dated round the edges but on the whole very good. The only real problem was how hot the room was. We had to keep the windows opens consequently we heard the extractor fan going all night.

The food was generally quite good especially the pasta but not quite so good with the fish. We had a seat by the window in the dining room. As this faced the sea front this was excellent. The staff were good. The restaurant manageress making sure that everything was run efficiantly.

The hotel is a short walk from the town centre and the sea front's across the road.On the whole a good place to stay and use as a base to travel round Somerset.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank travelbug90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 17 June 2014
Hi travelbug90,

Thank you for leaving us a great review following your stay with us, I agree the twin room you stayed in is a great size and ideal to relax in, it was also good to read our food, service and friendly staff are being recognised once again. Hopefully you will return to us again in the near future

Regards

Wayne and the team
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N. yorkshire
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

A very big thank you to all the staff for being so welcoming and helpful. We stayed from 2nd to 6th June and enjoyed every minute. Our room was lovely, large airy and magnificent views. We had delightful serving staff in the dining room, great service and all always smiling. The hotel at night was very quiet, no road noise, warm and very comfortable. The food was excellent, considering the number of guests to be served in a fairly short time, it arrived very quickly. Must also comment on the lovely bread rolls, they were very good, in fact we enjoyed every meal we had. The hotel is warm, very pleasantly appointed with great quiet corners to relax and watch the world go by. The reception staff could not have been more helpful, when we arrived we were very quickly welcomed and given our room keys, bit of a queue then for the lift, no problem, went into the bar for a welcome drink and a relax until the rush subsided. We never were kept waiting for the lift after that all seemed to work very efficiently. So, would we return, our main reason for the trip was to visit the SS Great Britain, that was fantastic, yes, would love to, probably visit the ship again or maybe have to visit the Gorge to replenish our cheese stock

Room Tip: A Sea View is worth the extra
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wagtrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 14 June 2014
Hi wagtrish,

Thank you for your review following your recent mid-week break with us in WSM, it was great to read your comments regarding the food, friendly staff and great service you received during your stay and also the surrounding areas with a great to visit so we hope to see you again in the future

regards

Wayne and the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pembrokeshire, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 24 May 2014 via mobile

Due to the Bank holiday traffic we arrived late but found we'd been upgraded to a "superior" room...it was lovely! The staff are a credit to the hotel...Wendy in front of house was very welcoming and perfect for the role she has. The only one small critisism I have is that I called the hotel the morning before travelling to say I wanted to reserve parking...I was told I didn't need to do that as there were 60 odd spaces and we'd be fine...unfortunately there were no spaces...our fault though as I should have booked parking regardless of what I was told...would definitely stay there again x

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank gae369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayno41, General Manager at The Grand Atlantic Hotel, responded to this review, 26 May 2014
Good Morning gae369,

Thank you for your review and praise for the staff and a special mention for Wendy, I will pass on your review to her and im pleased your stay with us was to your expectations

regards

Wayne and the Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Atlantic Hotel

Property: The Grand Atlantic Hotel
Address: 32 Beach Road, Weston-super-Mare BS23 1BA, England
Phone Number:
Region: United Kingdom > England > Somerset > Weston-super-Mare
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #19 of 29 Hotels in Weston-super-Mare
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Grand Atlantic Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
At the Grand Atlantic Hotel you’ll find a magnificent turreted period property typical of the historic resort of Weston-super-Mare. The hotel stands in an excellent position on the town’s seafront, just a stone’s throw from a safe sandy beach. As well as its proximity to the town, the Grand Atlantic Hotel makes an excellent base from which to explore the West Country. The Hotel houses all of the amenities and facilities you would expect from a Coast and Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
Grand Atlantic Weston Super Mare
Grand Atlantic Hotel Weston Super Mare
Hotel Grand Atlantic

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