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“Friendly but Shabby”
Review of Dauncey's Hotel

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Dauncey's Hotel
Ranked #28 of 28 Hotels in Weston-super-Mare
Reviewed 13 September 2013

The frontage is listed as it is interesting, though it could do with a lick of paint. Other parts of this traditional hotel too are interesting and full of character. The hotel generally was clean and the staff were friendly and helpful. The stair carpets were worn and shabby and in the room we had, some of the wallpaper was damaged and the seat of one of the two chairs was torn. There were two lifts both old fashioned and neither very efficient. Some people were nervous using them but most rooms were on the second or third floor and the restaurant was in the basement.

You had to choose your evening meal at breakfast time, and in the evening everyone has to wait upstairs until half past six to go down to your appointed table together. The wine list is kept in the bar on the ground floor and not the restaurant, we ordered a bottle of fairly common wines from it for two of our three nights, not too many people seem to be having a bottle with their meal but then the bar ran out of these wines.

The breakfasts consisted of the normal array of cereals, fruit and fruit juices followed by various egg dishes or a grill of one sausage, one piece of bacon, half tomato, a fried egg and beans (you could omit any item) and coffee or tea. The evening meals were of four courses plus tea or coffee even though this was a cheapish coach trip. The food at the evening meal was adequate but certainly not plentiful; portion sizes were strange. One evening the menu choice was sliced roast gammon, 2 very thin small slices but another choice was chicken breast, full size chicken breast, another a fish pie in a large dish. There was no information on the menu as to the size of the portions.

I was on a coach trip as were nearly all there. The coaches had to unload and load some distance from the hotel as it was on a narrow street, this represented an inconvenience.

We had a room on the third floor, when we turned on the hot tap no water came out. I asked at reception and they tried to fix it. After turning the bath tap and the hand basin on and off a few times plenty of hot water came out but this lack of water from the hot tap persisted throughout our stay. It also meant the water tended to run boiling or cold at interval throughout a shower. This was a family room and young children could get hurt.

Room Tip: Rooms at back have sea view
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  • Stayed: August 2013, travelled with family
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1  Thank SPR-amble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Many thanks for your review of your stay with us recently.

As you say, Daunceys is full of character and we know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

Many thanks once again

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269 - 275 of 398 reviews

Reviewed 7 September 2013

Travelled with friends on a coach tour based on this hotel. Tour was excellent with good driver and first class tour manager. Hotel staff were very friendly and helpful. Hotel was clean. However all their efforts were spoilt by the hotel itself which needs a complete refurbishment and upgrade in both the public areas and individual rooms. This was compounded by the poor quality of the main meals, where a larger budget is required. It is very sad to see the hard work of the staff not supported by the group management, who do not seem to realise that investment in the hotel and catering will justify increased room rates and enhance profitability.

  • Stayed: September 2013, travelled with friends
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Thank 190735DelBoy060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Thank you for taking the time to provide us with your constructive feedback, following your recent stay with us.

I was pleased to read your positive comments.
We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards

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Reviewed 4 September 2013

We stay in plenty of hotels which are all very 'alike'. Clean but sterile with all rooms the same without charm or personality. Imagine my delight on entering this fine old hotel with it's character and history. I would agree it needs a little TLC but its clean as are the rooms. The food and service are good and the staff helpful and polite. Not to everyone's modern taste but I prefer a place that has stood the test of time. We will certainly be returning to this nostalgic gem.

  • Stayed: September 2013
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Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Many thanks for your review of your stay with us recently.

I was pleased to read your positive comments.

As you say, Daunceys is full of character and we know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

This is for coach parties only if you dont mind rude staff ,awful food ,tiny bathrooms,stinking lift and basic small rooms? It isnt for families whose meal times vary as you had to be in and out asap!!!We honestly felt like a complete inconvenience to the very rude breakfast staff who were annoyed we came down for breakfast!Evening meal?eerrr yeah we sent virtually every one back slop and pigswill basically!Save your money and go somewhere better not here do yourself a favour and AVOID AVOID AVOID!!!!Aparently we learned that it used to be privately owned and was a fairly good hotel now its solely for coach parties so take heed unless your over 75 and dont mind putting up with low quality food and service? You have been warned!

  • Stayed: August 2013, travelled with family
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4  Thank buttonsEllesmerePort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Thank you very much for taking the time to provide us with your feedback, following your recent stay with us.

It was disappointing to hear that the hotel did not meet with your expectations on this occasion. Your feedback is extremely important to us and we really do value your custom as such I offer my sincere apologies for any inconvenience that you may have suffered during your stay.

If any of our team appeared to be unhelpful or rude I really must apologise. This is not what we would expect from our team members and they have all been reminded that it is very important to ensure that guests are made to feel welcome and indeed are dealt with professionally at all times.

Once again thank you for your comments and please be assured that I have taken them on
board.

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Reviewed 30 August 2013

me and my family stayed for five days with a coach company,it not a, seaside hotel ,its a good 30 minute walk into town though the brochure says 15,its awkward to get to if like my wife your on crutches,the hotel has seen better days but it was clean and the food was good,the staff are friendly and helpful,the T V never worked properly all the time we where there,a game of pool was 20p which kept our granddaughter happy,my wife say the shadow of someones feet pass our door in the early hours one night she assumed it was the night porter checking the landings, as we where on the end of a landing and no one needed to pass our door,she mentioned it to the night porter who said he hadn,t been near our room,but there had been sightings of an old man who disappeared into midair!the lift is Victorian I think! the room we had 300 had good views but if the lift isn,t shut properly you can be stuck for a while!

Room Tip: rooms at the back are best
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  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Many thanks for taking the time to write a review of your recent stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2013

I rang up as I'd booked. Room for 2 nights
I wanted to check that I'd got a room with a balcony I hadn't
X
It was a small room with a small balcony the only downside is that it's shared but we got a corner and wasn't disturbed
Except they did put us beside a group of cackling girls who were very noise when getting in
The room was basic but clean and comfy
I met a lovely scots man down at reception to ask for extra coffee he couldn't have been nicer lots of coffee and plenty of milk to see us through

The food was fine basic with little choice and also organised but rushed staff I didn't feel them to be friendly but they wernt rude
I'd definitely come back again
Just my advice would be to expect rooms to be basic and not fancy
I pad £90 a night I think £65 would be more realistic price to pay
But thank you to the Scotsman and Simon

  • Stayed: August 2013
    • Value
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3  Thank Spysgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Thank you for your constructive feedback, following your stay with us recently.

I was pleased to read your positive comments and have passed these on to Simon and his team who will be pleased to read them.

We agree that there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013 via mobile

Just back from 2nights at this hotel rooms clean ,staff pleasant and polite ,hotel a bit dated and in need of some TLC but otherwise a peace full and pleasant stay in a lovely location , room 105 was good with a balcony small door to it but managed with no problem.my only critisism is minor but found the breakfast on the small side ,overall a pleasant stay and would have no problem returning here .

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank ademags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Dauncey's Hotel, responded to this reviewResponded 26 September 2013

Thank you for your recent review of your stay with us recently.

We agree that there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided.

Your feedback is valuable to us and we do hope that you will be able to stay with us again at some point in the future.

Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dauncey's Hotel

Address: Claremont Cresent, Weston-super-Mare BS23 2ED, England
Region: United Kingdom > England > Somerset > Weston-super-Mare
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #28 of 28 Hotels in Weston-super-Mare
Price Range: £63 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Dauncey's Hotel 2*
Number of rooms: 72
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