Three of us stayed in the family room in the attic for one night. We were having pre dinner drinks in the residence bar when a waitress came to take us and our drinks to our table. She accidentally spilled a glass of red wine over the clothes of the two ladies (all over). We had to enter the dinning room with both women covered in red wine until the manager came to our table. After a conversation the ladies left the table to change into their day clothes worn all day and the manager took the stained clothes to wash. During the evening he interrupted our meal several times to show us the progress in cleaning the clothes causing considerable embarrassment. He did succeed in removing the stains. We did not want to add to the embarrassment at the time and therefore made no demands. At the bar after the meal the manager was present and we had conversation with him, but he failed to even offer us a drink 'on the hotel'.
On our return home I emailed the hotel to express my disappointment and request some recompense for our stress and embarrassment but have not even received a reply!!
The hotel looks great outside, particularly at night. Inside it is tired and in need of refurbishment. The carpets in our room appeared to be dirty and stained, urine stains around the toilet. The shower was awful - took ages to get warm water and barely a dribble.
Would we stay there again - absolutely not.
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- Also Known As:
- Maenan Abbey Llanrwst
- Maenan Abbey Hotel Llanrwst, Wales - North Wales