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“Not for the faint hearted!”
Review of Maenan Abbey Hotel

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Maenan Abbey Hotel
Ranked #3 of 3 Hotels in Llanrwst
Certificate of Excellence
Reviewed 15 August 2013

Upon the reviews we read and the well taken marketing pictures we decided to stay for 3 nights as the hotel allowed dogs.
We do stay in many hotels, cottages & of all standards and this seemed to fit our needs.
Our £255.00 for 3 nights seemed on paper to be on par with our usual costs but on reflection this was not good value.
The hotel from the outside was in need of a clean up party, gardiner & general bod to make the overall look less messy..
I took the dogs for a stroll around the grounds to be confronted with overflowing sewage around the manhole at the back of the hotel!!
Once we stepped inside the general feeling was tired and cluttered and cleaning was obviously not on the agenda!
The welcome staff were nice and showed us to our room. The smell of drains was very apparent, hence why the windows were open no doubt.. The room was grubby but nothing a good clean and a fresh paint wouldn't cure. Bathroom needed slightly more attention!
The continual mess and clutter that was presented in every area of the hotel was horrible and not necessary.
The breakfast was acceptable albeit slightly greasy..
The staff did their best with what they had to work with.
We never leave feedback on any of our other stays, but felt we had to as others need to know..
We just hope the owner does justice to the hotel and staff and puts some effort back in!
Sad!

  • Stayed: August 2013
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5  Thank Baters65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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223 - 229 of 331 reviews

Reviewed 13 August 2013 via mobile

My Husband and I would like to say a huge Thank You to Everyone at The Maenan for making our Wedding Day so perfect. The food was amazing and everyone who joined us on our special day, complimented the Staff, Chef, and the Manager. The hotel is beautiful and would recommend to anyone. Also a big thanks to the owner for our special car ride! Xx

  • Stayed: July 2013
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Thank JoCymraeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

We stayed for two nights with our two large Spinones and they were made to feel as welcome as we did. David the manager was so helpful and was very attentive. The food was great with a good choice both breakfast and evening meal. Will definitely visit again.

Only complaint was it was very warm in the hotel and room.

Room Tip: Room 6 was roomy, four poster bed and jacuzzi, we didn't use the jacuzzi but would have been goo...
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  • Stayed: August 2013, travelled with family
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Thank HORWICH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

We have just stayed one night (should have been two but luckily we have had to rush back to Birmingham at short notice) in Room 5. I can't speak for other rooms, but avoid this one at all costs. The bathroom stinks of damp or something equally unpleasant. The staff seem bemused and unorganised. We also had two really small (about hand towel size) towels between me and my wife, which is a) two towels too little and b) completely inadequate sizes.

The service at breakfast this morning was utterly laughable. What should have took 20 minutes took almost 45 minutes because the woman taking the orders regularly didn't bother to take them, when she did, she didn't take them in the order people had arrived - just in the order of who shouted the loudest due to waiting soooo long. They didn't refill the orange juice until people complained. They didn't bother to ask how you wanted your eggs when they took the order - they had to keep coming back out of the kitchen to ask. No ketchup or other sauces were offered, no refills on the tea or coffee. All in all just really bad, slow, unorganised service. And there were only 7 tables with people on them.

They are pet friendly which is a big plus, and the staff are nice - it's just that for the price, it's not worth the rate. It needs a lot of TLC - with it, it could be a fantastic hotel. But right now, it needs more staff, better organisation, and some serious cleaning.

If the staff weren't so friendly and it wasn't a pet friendly hotel, it would have been a 1 star from me. Real shame.

Room Tip: Do not choose Room 5 - or at least ask them if you can check the room before agreeing to take it
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  • Stayed: August 2013, travelled as a couple
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Thank PhattBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

We were overjoyed by our stay at this hotel nd if just a few details were picked up on this would have been given an outstanding rating. The abbey is very impressive both inside d out. Our room (10) was gorgeous. Our family's room (14) was nice but they encountered a problem with the bed which was broken. There was some spare furniture, sheets, etc left in corridors which let the hotel down as it felt there was no attention to detail, which is odd when detail is given t room decoration, including a rise on the toilet roll.
We enjoyed dinner at the hotel which was reasonably priced and delicious. The dining room was beautiful BT let down by holes on the extravagant seat covers.
The hotel is home to some pets so be aware if you not like cats and dogs- this didn't bother us as we love them.
Some of the rooms are smoking rooms, which is convenient for those who smoke but I felt could affect the rooms in terms of smell. However, I have to say that although our was a smoking room I couldn't smell smoke.
Thank you for our stay I would definitely return.

Room Tip: The Caernafon room (which we got. Glimpse of) was stunning - beautiful king bed with a room off for...
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  • Stayed: July 2013, travelled with family
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Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

We are a middle aged couple having a four night break to explore Snowdonia and North Wales. First impressions were very good. The location and exterior is impressive and the reception was very nice with the stair case running up the middle and splitting off to both sides of the landing. We stayed in Room 1 as it was non smoking, again it was nice on first impression BUT once unpacked and had a look round it had a lot of short comings, thick dust behind the bed, bed smelt stale, generally dusty, stool was ready to fall apart, soft furnishings losing trim ect ect, toilet didn't flush properly, bath taps were wrongly marked cold was hot and hot was cold and the tile grout was mouldy around bath. We both thought that the staffing levels was low especially at breakfast there was only 2 including the cook even when most rooms were occupied. Food was fair to good but after one evening meal there we ate out for the rest of our stay. We both thought the rate for room 1 was over priced for the standard of accommodation.

  • Stayed: July 2013, travelled as a couple
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Thank Sue and Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

Three of us stayed in the family room in the attic for one night. We were having pre dinner drinks in the residence bar when a waitress came to take us and our drinks to our table. She accidentally spilled a glass of red wine over the clothes of the two ladies (all over). We had to enter the dinning room with both women covered in red wine until the manager came to our table. After a conversation the ladies left the table to change into their day clothes worn all day and the manager took the stained clothes to wash. During the evening he interrupted our meal several times to show us the progress in cleaning the clothes causing considerable embarrassment. He did succeed in removing the stains. We did not want to add to the embarrassment at the time and therefore made no demands. At the bar after the meal the manager was present and we had conversation with him, but he failed to even offer us a drink 'on the hotel'.
On our return home I emailed the hotel to express my disappointment and request some recompense for our stress and embarrassment but have not even received a reply!!
The hotel looks great outside, particularly at night. Inside it is tired and in need of refurbishment. The carpets in our room appeared to be dirty and stained, urine stains around the toilet. The shower was awful - took ages to get warm water and barely a dribble.
Would we stay there again - absolutely not.

Room Tip: To choose a good room - stay somewhere else.
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  • Stayed: July 2013, travelled with friends
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Thank Ronmonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maenan Abbey Hotel

Address: Maenan LLanrwst, Llanrwst LL26 0UL, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Llanrwst
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #3 of 3 Hotels in Llanrwst
Price Range: £83 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Maenan Abbey Hotel 5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Maenan Abbey Llanrwst
Maenan Abbey Hotel Llanrwst, Wales - North Wales

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