We booked the "luxury suite". This is a very dated, shabby establishment. I don't mind that, but I do mind that the rooms had not been cleaned (the bed had been changed though), the bathroom had urine on the floor, dirt around the Jacuzzi, excrement in the toilet brush. No television due to no digital signal. When I activated the Jacuzzi, a foul sewerage smelling substance was splashed all over my legs. This is worrying. Breakfast was served by a very helpful lady, but we were told that "the Chef will say no to a request for mushrooms with a dish not normally served". The mushrooms is not an issue; the issue is the inflexibility of the chef to provide for his customer. It turns out that the Chef is also The Manager/Director. When I stated upon checking out that I was not prepared to pay the extra £25 that the staff member had told me was extra for the Jacuzzi (when I booked on the telephone),I was told that I would have a £10 discount!!! After a lengthy discussion with the very helpful lady (only one doing any work there) and several visits to the kitchen, I agreed to pay for a double room. The Manager refused to speak to me. I wouldn't recommend this place to ANYONE! There were other issues, such as the room smelling of old fat as it was placed above the kitchen. I could go on for ages, but I should imagine that you have got the idea by now... We had left the car in a lovely hotel down the road (wedding) and had to walk a mile & 1/4 down a busy road the next day as taxis weren't available. Hotel staff not helpful when asked if they could take us with payment for fuel. Having said that, that was my problem.
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- Also Known As:
- Maenan Abbey Llanrwst
- Maenan Abbey Hotel Llanrwst, Wales - North Wales