Not very often I will bother to put pen to paper as it were; however I / we just recently stayed at the Maenan Abbey Hotel, Llanrwst, Wales, for a couple of nights.
Reason we stayed here was push the boat out a little and get away from the usual Premier and Travel in however this stay left me / us disappointed and wished that we had go for the Premier and or travel in after all.
Ok ……. here we go .......
1 Magnificent house and surroundings only ruined but the view out of the bedroom window of room 08 by a stone wall and a field fill of caravans and down below the scruffy back yard that had what looked like a primordial pond that backed onto the kitchen below.
2 I can only imagine it was because but we were sleeping over the kitchen but I was kept up until 3 in the morning be the regular low droning noise coming from below what with that and a very uncomfortable bed made for what was one of the worst night sleep in a hotel.
3 As we all do when we get to a room we inspect so that we know where everything is etc……… on inspection the carpet was grubby and did not look as if it has been vacuumed properly for some time to the extent that it had stains in it and a pin was found it the foot of the bed.
In presentation of the said pin to housekeeping she immediately apologized most profoundly and accepted full responsibility as the housekeeper.
The shower head was a big pan type that dribbled water out of it and it took ages to get the temperature right and eventually gave up in the end and had a tepid warm shower.
4 Other issue I had was that there was not obvious advice as to where to muster in the event of a fire, usually you have a room pack of fire muster point instructions on the back of the door etc but none were found and to my mind (unless they are exempt) this is not a minor oversight as it’s an old building which is predominantly built of wood.
5 The staff were all amenable and approachable however with one noticeable slip of professionalism from the barman on our last evening I was at the bar area with wife two daughter and there close friend when the bar man was having a conversation with a younger member of the watering staff and having a chatting about how the younger man has had a night out on nearby Bangor and how good it was.
The conversation concluded in the barman blurting out the word “Bast ard”! Which he thought he had had got away with, but no, I chose not to draw attention to it because of the company I was in.
6 My wife and I are both asthmatic and we have no choice but to keep away from coated animals however in this hotel the animal have free rein to go where ever it seems.
On first couple of minutes of arrival (much to the manager’s embarrassment who tried to make lit of it) it was noted the house dog (an old Spaniel or Spaniel cross, I’m no expert) was roaming around the dining area at will.
And worse, the dogs best friend a cat was seen twice actually sitting siting on the bar itself and staff stroking it and accepting that it was OK for it to be there, this has to be a health and safety issue!
7 Out of all this the one thing that made the Maenan Abbey Hotel stand out was the quality and speed of the food that was being made “Outstanding”.
This has to be down to a half decent chef and a equally decent waiting staff with good etiquette.
It’s true to say that the menu is not over extensive however in my my opinion “it’s better to do a little write than a whole lot wrong” no point over stretching on the menu making for slow service and stresses the kitchen more and effecting the quality.
Portions aren't big but “what was there was good”!
It is true to say that I have been lucky enough in my time to have stayed and at one time lived in some of the best hotels during the time I was living in the Middle East (namely United Arab Emirates) and it is fair to say that their budgets extend a lot further than those available to the management at the Maenan Abbey Hotel so taking this into consideration the kitchen staff and Chef should be proud of the quality of the covers.
Even my wife as an ex chef commented favorably on the food “and she don’t do that easily folks”
On a closing note ……… The Maenan Abbey Hotel is apparently listed as an AA 3 star I personally would suggest that one if not two of the three stars were gained through the quality of food from the kitchen!
Quality of Food, ample free parking, free in room Wi-Fi (Wi-Fi week at best when working but went on to fail on the second night, I did over hear that there was some technical difficulty) magnificent listed building, beautiful wooded surroundings, amenable responsive and tentative staff.
No fire musters point information, three evening menus found between the two half of our party all three menus were different …. “no consistency”, lack luster housekeeping, animals allowed to roam freely and at will, Bar staff openly swearing in the earshot of guests, uncomfortable beds, all night noises from kitchen keeping guests awake and poor shower (room 08 and 14).
As amenable as all the staff were our stay here was meant to be treat but it left us in no doubt that with we will not be returning, if we did it would be for the food and not a good night’s sleep.
Overall ........"Looks good on the web site but better than it actually is for real, had rather a disappointing experience" ......... marks out of 5 ....... 2.25 between poor an average.
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- Also Known As:
- Maenan Abbey Llanrwst
- Maenan Abbey Hotel Llanrwst, Wales - North Wales