I'm really surprised to see so many complaints here, for I've never had a bad experience in Richmond Pizza Express! On our latest visit to the restaurant we got superb service (shame I didn't catch the name of the older gentleman serving us, he was brilliant!), very tasty pizzas (great gluten free selection too!) and finished off with sinfully delicious chocolate brownies and espressos. The restaurant was busy, but the staff was friendly and efficient for what we observed, dishes came out fast from the kitchen and people seemed relaxed at tables. I could easily take my nan to the place as well as co-workers, it feels welcoming and serves for all tastes and diets.
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