We made a 9pm reservation and were told to wait near the bar, where we stood for over half an hour after our reservation time. The delay was never explained nor apologised for. The hostess finally came over and told us 'your table is ready now' then walked off. We started following her, until it became clear she wasn't taking us to our table, she was just walking off! I followed her across the restaurant, tapped her on the shoulder and asked her where exactly our table was. She merely pointed across the other side of the restaurant, as though it should have been obvious to us.
My partner and I both ordered the lobster linguine, which nor the menu or the waitress advised came still in the shell. When we cracked the lobster open it ran out, at least a third of it being completely uncooked. While our other companions ate their mains, we had to sit and wait another 20 minutes for replacement meals.
When the bill came no attempt was made to compensate us for the poor service and food, and infact they even added a hearty service charge (which we removed)
Am a Richmond local and would never return there and could not recommend it to anyone. Very much style over substance - clearly all the effort has gone into the decor. Many much better eating experiences in the area.
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