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“Awful service followed by uncooked lobster”

Rock and Rose Restaurant
Ranked #18 of 315 Restaurants in Richmond
Certificate of Excellence
Price range: US$34 - US$61
Cuisines: Thai, British, Fusion
More restaurant details
Restaurant details
Good for: Romantic, Bar Scene
Dining options: After-hours, Breakfast, Dinner, Reservations
Dining style: Casual Elegant
Transit: Tube: Richmond, Rail: Richmond
Description: Rock & Rose is a great restaurant with a fantastic cocktail bar and award winning food. Pan Asian cuisine including the classics we know and love. The decor is exciting & eclectic, a venue suitable for dates, parties and good old fun dining. Cocktail Hour Mon to Fri 5 - 7pm. Delicious Sunday Roast with an array of different Bloody Mary's too. Try the Fast & Fabulous Lunch time menu 2 courses £12.95 Mon - Fri 12 - 3pm. Service is always with a smile!
Reviewed 28 September 2009

We made a 9pm reservation and were told to wait near the bar, where we stood for over half an hour after our reservation time. The delay was never explained nor apologised for. The hostess finally came over and told us 'your table is ready now' then walked off. We started following her, until it became clear she wasn't taking us to our table, she was just walking off! I followed her across the restaurant, tapped her on the shoulder and asked her where exactly our table was. She merely pointed across the other side of the restaurant, as though it should have been obvious to us.

My partner and I both ordered the lobster linguine, which nor the menu or the waitress advised came still in the shell. When we cracked the lobster open it ran out, at least a third of it being completely uncooked. While our other companions ate their mains, we had to sit and wait another 20 minutes for replacement meals.

When the bill came no attempt was made to compensate us for the poor service and food, and infact they even added a hearty service charge (which we removed)

Am a Richmond local and would never return there and could not recommend it to anyone. Very much style over substance - clearly all the effort has gone into the decor. Many much better eating experiences in the area.

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3  Thank aburnsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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929 - 933 of 935 reviews

Reviewed 6 September 2009

On top of the stylish fit out the table service here has been amazing each time I have visited. The portion size is generous and quite a good (and reasonably priced) wine list. Great place for a party or romantic dinner. They have an outdoor wooden deck to the front which is nice to sit at during summer.

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Thank beenthere80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2017
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2016
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2016 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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