I group booked several rooms for this hotel for my wedding as the ceremony was in Richmond Park. My husband and I also decided to spend our wedding night there so we could have breakfast with family the next morning and also use the bar once the wedding reception finished at 11pm.
They didn't particularly treat us specially despite us bringing quite a lot of business their way that weekend. We were told we wouldn't necessarily be able to check in early despite check in time being later than the time our wedding started and our guests were told they could get ready in the gym changing room. This is understandable, but then they put us in what seemed to be the smallest room in the hotel. I'd describe it more as a cupboard than a bedroom. There was barely room for my wedding dress.
Meanwhile in my brother's room, his shower had very little water pressure and he described it as a dribble of water. He also found a pair of old knickers under the bed which hadn't been cleaned out.
My sister's room - She booked a family room for 4 as she has two small children aged 2 and 3. The 'family' room was situated directly above a function room, whose booming music was thumping through the ceiling until 1am. Hardly the place for small children. I'm unsure why they have a family room in this location. When she complained, the said they'd ask the function room to turn the bass down but this did little to nothing.
No one else complained, although some also said their rooms were very small.
The reception is fairly deceiving and makes the place look much more plush than it is. Don't be fooled.
Breakfast was nice but the staff got confused about coffee and tea orders.
This place is absolutely not worth the money you pay and is not worthy of its 4 star rating. I would never use it again.
- Official Description (provided by the hotel):
- Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more less
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- Also Known As:
- Richmond Hill Hotel Richmond