We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Richmond Hill Hotel
Nearby Hotels
The Petersham Hotel(Richmond)(Great Value!)
US$274
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$264
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$172
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Lensbury(Teddington)
US$194
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$183
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Richmond Gate Hotel(Richmond)(Great Value!)
US$126
Booking.com
View Deal
  • Free Wifi
  • Pool
Richmond Inn Hotel(Richmond)(Great Value!)
US$133
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Kew Gardens Hotel(Kew)(Great Value!)
US$170
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$145
Agoda.com
View Deal
  • Free Wifi
  • Restaurant
Travelodge London Teddington(Teddington)(Great Value!)
US$52
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$49
Agoda.com
View Deal
  • Free Parking
  • Restaurant
Travelodge London Richmond Central(Richmond)(Great Value!)
US$52
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$49
Agoda.com
View Deal
Certificate of Excellence
    Bingham(Richmond)
    TripAdvisor
    View Deal
    Certificate of Excellence
    • Free Wifi
    • Restaurant
    PremierInn.com
    View Deal
    Certificate of Excellence
    • Free Wifi
    • Restaurant
    Reviews (1,696)
    Filter reviews
    1,696 results
    Traveller rating
    633
    514
    316
    149
    84
    Traveller type
    Time of year
    LanguageAll languages
    More languages
    633
    514
    316
    149
    84
    Show reviews that mention
    All reviewsrichmond hillthe riverlovely hotelchristmas partythrough secret escapeshealth clubleisure centrejunior suitecourse dinnerbooked this hotelcar parkingcomfy bedafternoon teasandwicheswedding receptionlovely roomtown centre
    Filter
    Updating list...
    1,093 - 1,098 of 1,696 reviews
    Reviewed 21 February 2014

    We met with other family members for a weekend away in Richmond to celebrate my in-laws 50th wedding anniversary. We had 4 rooms and ages ranging from 4-78 years. We all really enjoyed our stay - all staff were welcoming and accommodating, the atmosphere was friendly and the buffet breakfast had a fantastic choice which suited everyone. The rooms were all lovely and well equipped. Would definitely recommend it.

    • Stayed: February 2014, travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank CPH15
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 18 February 2014

    we arrived early at the hotel and were made most welcome by the reception team. even though our room was not ready we could park our car and leave our luggage and explore London for the day. on our return our room was ready and our luggage wating for us! our room was small but perfictly formed. the spa facilities are very good, but best go after 6pm to avoid getting splashed by children. breakfast is superb, spoilt for choice. great base to explore London from Richmond. great value

    Room Tip: ask for room at the front to see the Thames
    • Stayed: February 2014, travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Jila_and_Paul
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 18 February 2014

    From the approach to this hotel there is a very impressive facade and the impression of grandeur, however when one enters inside there is a slightly faded interior lacking in atmosphere and luxury. The room was very very small with very little room for two persons to share for a weekend. We had to almost climb over each other to get to the very small cramped bathroom. It was a very disappointing experience. The staff were very pleasant and helpful. This hotel is not 4 four star standard. The cost of breakfast was also very expensive at £12 per person. It would be better for the management to give their customers a room suitable for their needs and to provide a reasonable size room for two persons sharing. When I was checking out I was informed that I could have requested an upgrade but this was not offered to me when I arrived at the hotel. I would not recommend this hotel due to the room size/space issues.

    • Stayed: February 2014, travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
    Thank Mary O
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 17 February 2014

    Myself and my partner stayed here as a treat for our anniversary and had a valentines day package. All of the staff were lovely and welcoming and offered to take our bags up for us. The room was lovely, although on the morning that we checked out there was a small leak from one of the pipes in the bathroom but we were reassured this would be sorted before the next guests went in.
    We had the afternoon tea which was delicious and the service and atmosphere were great. Would really recommend it! We also had complementary champagne cocktails and canapés as part of the package which were great too as was all of the other food.
    We will hopefully be returning in the next 18months or so for wedding reception!

    Stayed: February 2014, travelled as a couple
    Thank Katie W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 17 February 2014

    My partner and I booked to stay at the hotel overnight for Valentines Day, and were extremely disappointed. We booked online and made sure that this included breakfast, and were also informed we would have a glass of champagne and canapés waiting for us in our room. When we arrived we were told that breakfast would be an additional twelve pounds each, and surprisingly there was no champagne or canapés. The receptionist also told us we would be able to rent films through a television service which seemingly didn't exist. We rang the front desk to ask about this and received a mumbling, unclear response about the service no longer existing.

    Upon entering our room we saw how noticeably smaller it was compared to the photos on the website. The bed was also extremely itchy and uncomfortable, with what seemed like washing powder or crumbs residing between the sheets. We ended up sleeping on top of the quilt with a blanket over us. The door to the balcony and windows did not open when we tried. We visited the spa the next morning and the steam room wasn't working. We later called reception to book a cab and the cab was twenty minutes later than promised, leaving us sitting in the waiting area twiddling our thumbs and feeling extremely confused. The staff were aware that we were waiting for a cab and looked over at us several times but made no effort to call and ask what was going on or ask if we needed assistance.

    All in all an extremely disappointing stay and we won't be returning again. From reading the other reviews it seems that customers who paid more for their rooms received much better service and enjoyed their stay a lot more. You really need to keep ALL customers in mind not just the ones giving you more money.

    • Stayed: February 2014, travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Laura W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this reviewResponded 24 February 2014

    Dear Laura,

    Thank you for your feedback regarding your time booked at Richmond Hill Hotel, I have investigated your very strong comment regarding us "Falsely Advertising" our products at the premises.

    Having reviewed your reservation I can confirm that your partner did not book the Valentines package, he made an on line booking for a "BAR" rate which is the best rate available on the day and does not include breakfast. This is why the reception team offered the option of buying breakfast the night before, which is significantly discounted if booked in advance. He also booked a small double, and had asked for an upgrade on the internet booking notes. Unfortunately this is not always available on popular dates such as Valentines, so unfotunately we only had the room available that had been reserved. I hope this explains to you why you were not offered canapes, Kir Royale or breakfast in your rate.

    The Hotel stopped providing movies in the room over a year and a half ago, due to them not being perceived as value for money. Instead we upgraded to a 40 plus channel system, with sky sport and BT sport being available in the bar, I am sorry this was not communicated to you effectively at check in.

    The beds are often reviewed as being comfy due to our goose down toppers which provide extra padding. I will of course review your room in case the crumbs you felt were some feathers popping through.

    I am sorry you were disappointed with your stay and did not feel it was value for money however I do not feel we have mislead you in this instance.

    Kind regards

    Diane Tapner-Evans
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    View more reviews