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“A very good find ....”

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Richmond Hill Hotel
Ranked #3 of 14 Hotels in Richmond
Certificate of Excellence
Reviewed 21 April 2014

After a long, tiring, cold and wet day on the banks of the Thames we were looking forward to checking into our hotel.

Having booked online from a large selection in the Richmond area we were not sure what to expect but were extremely pleased with our choice.

The reception staff were super efficient and helpful. Extra towels arrived swiftly even late on a Sunday evening. Very impressive.

We had booked a standard double which was rather small for us and all our luggage but fortunately we were able to upgrade easily. The 'executive' level rooms are large and comfortable with decent clean bathrooms, plenty of plugs, comfortable bed with good pillows etc.
Our room faced the back of the hotel and it was extremely quiet.

The wifi worked well and there were plenty of car park spaces.

As we were exhausted we decided to eat in the hotel's restaurant 'Pembrokes'. This was a well
run establishment too. Charming staff, and good food. Great that it was open on a Sunday night.

A good choice. A very well run yet reasonably priced hotel with great staff. I am fussy but I would definitely stay here again. Thank you :)

Room Tip: Stayed in an Executive room on second floor, facing back of hotel. It was a good size, not noisy.
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  • Stayed: April 2014, travelled as a couple
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Thank theglossy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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896 - 902 of 1,528 reviews

Reviewed 21 April 2014

We went out for a birthday meal at the Richmond Hill Hotel's restaurant and it was shockingly disappointing. The food was well overpriced (especially for what you got) and none of the waiters spoke English to a level that you could communicate well with them.
We accidentally spilled a drink, which resulted in a soaked part of the table but they didn't bother changing the cloths.
I asked for vegan food and they were nice enough to sit down and tell me which options I have but the bread they gave me was covered in butter & cheese...if I was choosing this diet for allergy reasons it wouldn't of ended well. The supposedly vegan soup tasted of fish stock so again, doubtful they listened to my request.
The waiters rarely ever came around to ask if we wanted anything, let alone ask if anything was fine...
It wasn't terrible but I would definitely not go again nor recommend for anyone to go, you can probably have a nicer meal at Weatherspoons!

  • Stayed: April 2014, travelled with family
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1  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Where do we start with this hotel, we booked this hotel through an offer on secret escapes on the Thursday before Easter to stay on Easter Sunday.
Cons - Rude receptionist Razia on arrival, The corridor our room was located on was very dated, with gaps in the ceiling and one of the ceiling boards almost hanging off, once we arrived into the "superior room" we were shocked at the size of it, you could hardly move in there, the toilet and shower cubicle were in the room behind frosted glass, no privacy to go to the toilet.
The phone was completely dead, only to be told by the girl on reception there was maintenance going on in the hotel and some of the phones were out of order, when telling the girl on reception how dissatisfied we were with our room she offered to move us, but we heard no more about it and were forgotten about! Also we had been on a long journey and would have ordered room service but there was no menu in the room!!!
We had booked a table in the hotel for dinner for 8pm, only to be seated at 8.30pm, no apology from the matriee d who was a complete idiot who had no idea or organisation in running the restaurant itself, once seated they sat us down with no food or drinks menus to look over, it took another couple on the table next to us to say " I think that couple may need menus aswell, as they had also been waiting half an hour too!!!
Once we were ready to order the food certain items weren’t available on the menu only to see it coming out of the kitchen an hour later to people that had walked in an hour after us!!!
Our deal with the hotel was meant to include two courses, we only had one as the service was slow, and we were waiting nearly 20minutes for the waiter to come back and take our dessert order , we gave up and left the restaurant.
Also a member of staff that was behind the bar was very scruffy, messy hair, his shirt was hanging out, top button undone on his shirt, just a mess!!!
Pros- Comfy bed and polite breakfast staff, very efficient and welcoming, maybe they should of been on hand in the dining room the night before, food was fab both for dinner and breakfast.
We spoke to the reception manager on the day of departure, as we wanted to email the hotel manager, only to be told the room we were staying was sample room they had been trying before the refurbishments were taking place in the hotel, the room would of been a comfortable size for a single traveller, the room looked like an ikea flat pack bedroom, he also went on to say that the phone has never been installed as it’s a sample room, good job there was no emergency!!!
There is no way on earth this room is worth £249, it’s almost like we got put in that room because we purchased a secret escapes deal.
As compensation he wanted to give us a cream tea as a good will gesture, but unfortunately we had other plans.
We’re coming back to Richmond in July for my fiances birthday, I’m glad were not staying at the Richmond Hill hotel.

Room Tip: Avoid room 57!!!
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  • Stayed: April 2014, travelled as a couple
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Thank amylou552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

My husband and I stayed here for two nights for my daughter's wedding. She didn't use the hotel for the wedding but a number of the wedding party stayed on the Friday and Saturday nights. I was impressed by the efficient check in. Our room was small but well furnished and perfectly adequate, with a very comfortable bed.The lift from reception is tiny but works! Breakfast was good. All in all a good stay.

  • Stayed: April 2014, travelled with family
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Thank sujone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

We had a perfectly adequate stay ( very nice breakfast) but were disappointed to find the room very small and claustrophobic and sadly a small double bed not the kingsize one usually expects in a hotel of this calibre and price.
Also why not enough towels?
The complimentaries were mean and not even a bottle of water.........could do better!

  • Stayed: April 2014, travelled with family
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Thank pepperhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

The check-in was both fast and courteous.The room was clean, and for a single, of ample size.I had a comfortable and quiet nights sleep.

The staff were both friendly and helpful, and the location of the hotel is perfect when visiting London.

  • Stayed: April 2014, travelled solo
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Thank 310briang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Having stayed for a long weekend in Richmond every month in the last 5 months on a training course, this is the first time we stayed at the Richmond Hill Hotel, mainly because we got a very good deal when booking. It is by far the best we have stayed in so far and the location perfect. Breakfast has a great choice of hot and cold buffet, we ate in the restaurant on our first night and it was very good. Room very nice. the staff were excellent and very friendly. I would recommend this hotel to anyone.

  • Stayed: April 2014, travelled on business
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Thank Barry_Brenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Hill Hotel

Address: 144-150 Richmond Hill, Richmond TW10 6RW, England
Region: United Kingdom > England > Greater London > Richmond
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
#7 Romantic Hotel in Richmond
Price Range: £85 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Richmond Hill Hotel 4*
Number of rooms: 149
Official Description (provided by the hotel):
Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more   less 
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Also Known As:
Richmond Hill Hotel Richmond

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