We booked the executive double room. The room was clean but nothing special. There was no shampoo or conditioner in the room and only 1 facecloth. Went to the front desk to ask for an upgraded room. None were available and all the better deluxe rooms were taken until the next day. I then asked for shampoo and conditioner and they said they only supply shampoo???? I had to go and buy my own. At $300.00 a night I find that ridiculous. The next day our room was cleaned but we and no facecloths and none of the shower gel was replaced. I phoned and and they brought us some. The following morning we had our "do not disturb sign" on the door. Between 10:30 and 11:00 a.m. there was a note slipped under our door. It stated that since we had a "do not disturb sign" out they would be unable to make up our room and we could get fresh towels from the front desk. As we headed out at 11:30 that morning we showed the front desk the note and they said they would have them make our room up. This time we got 1 facecloth. The last night of our stay we did get 2 facecloths.
There is no hairdryer in the room either.
As far as WiFi goes it is horrible. Dropped the connection often if you were lucky enough to get on the network. It was very frustrating especially when we were trying to do our online check-in.
We didn't eat there but we did have a drink in the bar. The bartender was confused when my husband asked for a brandy and soda and he gave me a gin and tonic when I ordered a gin and soda.
Location is good but there are other hotels with just as good a location. For the price it was a big disappointment. I was hoping for a nice Boutique style hotel but instead got an overpriced hotel that is just as nice as some of the hostels I have stayed in while in England. In general the common areas and the lobby area were nice but once you went to the rooms and the hallways it was not so nice.
- Official Description (provided by the hotel):
- Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more less
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- Also Known As:
- Richmond Hill Hotel Richmond