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“Birthday stay over”

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The Petersham Hotel
Ranked #4 of 14 Hotels in Richmond
Certificate of Excellence
Reviewed 5 August 2014

My fiance and i stayed here the night before his biryhday as i had reservations at the restaurant Gaucho on the river.
It was in a perfect location and less than 10minute walk to the restaurant.
The hotel was very clean and bright. The room was a little dated but very clean and spacious, we stayed in a classic double.
We had breakfast in the morning that had beautiful veiws overlooking the river, breakfast was yummy and kept us full until late lunchtime.
Staff were very pleasant and helpful.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank amylou552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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353 - 359 of 691 reviews

Reviewed 4 August 2014

Got off to a very bad start when the room I was assured would be ready for our 2pm arrival wasn't. Blaming it on an event the day before isn't good enough - surely they have weddings every Saturday. Either get more cleaning staff in on Sunday or be truthful that rooms won't be ready until later (in which case I would have gone elsewhere).

That said the hotel itself is good. Rooms are a little small with no aircon but large full-height opening windows were fine. Would be helpful if the fan provided had a longer cable though so it brought fresh air in though. The TV also seemed to offer very few channels so I used my phone on the free wi-fi.

Breakfast is not self-serve so a little slow for business trips, but fine for holidays.

Room Tip: Rooms 204, 205 and 206 and presumably 304, 305 and 306 are the quietest rooms. Most others face a r...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mbryant2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

This is the perfect place to bring your mother or father. Traditional service and exquisite (but not too traditional) cooking from Alex Bentley's kitchen. Beautifully seasoned and beatifully plated. With beautiful views too. If you haven't got a mum or dad to take just go on your own. It's lovely.

Stayed: May 2014, travelled with family
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

I arranged an afternoon tea for a friend who came for a visit from abroad. I was really excited and very much looking forward to the afternoon.

We arrived early, had a drink at the lobby. The hotel certainly has a “wow” factor it. I was pleased that I’ve made the right choice for our afternoon get together until we were served our afternoon teas.

Unlike other higher end places, the staffs seem uninterested and are neither courteous nor polite. They are certainly not attentive i.e. they failed to check on whether we have enough serving for the four of us or if our teas are still warm.

When we asked for a top-up for our sandwiches (there were 4 of us and we were only served one plate of small sandwiches), the waiter seems reluctant and made an excuse about not having made enough sandwiches for the day.

It’s unfortunate that I had to escalate the matter to one of the managers before getting the top-up for the sandwiches. It spoils what would otherwise have been a good experience.

I find it appalling, shocking and upsetting that I have to make a request for a top-up via the manager. The service is shockingly poor and below par.

For a bill of over £140 for the four of us, I do not expect a “Ritz” type of service but I certainly do expect more from the staff i.e. not making lame, degrading excuses about not having enough sandwiches.

I’m very offended and embarrassed by the whole experience and regretted making such a high recommendation of this place to my friends.

If you are only interested in the location, this is a good place to be. I will not recommend it for the service. It’s shockingly poor. Try Warren House instead. For the same price, the staffs are better trained and professional and I couldn't fault the quality of their food.

  • Stayed: July 2014, travelled with friends
    • Value
    • Service
8  Thank SerennaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

Beautiful situation overlooking Petersham Meadow and River Thames. Our room was a garden view no 304. Super views from restaurant and terrace. Only problem was no air conditioning in bedroom and summer in England this year is VERY hot! Good public rooms and car park. Bed was not as good as we would expect. Staff very helpful and provided iron and ironing board on request, as well as a top sheet as duvet too warm. Also had good feather pillows. Shower over bath which was fine. Wonderful to have free wi-fi! Breakfast was good with white tablecloths etc.

Room Tip: Best rooms overlook river but more expensive. Ours was quiet overlooking garden.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Maturity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

This charming, traditional hotel is right in the spot where Turner and Reynolds painted their extraordinary landscapes. It takes you back to the 1800s and you expect a horse and carriage to show up. Get the room with the balcony over-looking the Thames and green.

Room Tip: Ask for the room Kim Novak stayed in
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lurkinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

I lived in Richmond for years and always looked at the Petersham from the outside - from the river its an impressive building. But for all the grandeur of the building, the inside of the hotel, especially the rooms need some modernisation.

The welcome was less than friendly. It felt like we were not as welcome as the large wedding party that was staying at the hotel. Weddings are obviously where they make their money! There was no-one to help us with bags.

No doubt some of the rooms have amazing views over the river, but not the one we got. Stuffed around the back with a view of the carpark, the room was tiny, the bed soft and lumpy and everything had that slight mustiness that comes with carpets and too much old furniture collecting dust.

The bathroom was clean.

The staff on duty at check-out were slightly more useful - they at least offered to help get the bags to the car.

No doubt if you get the right staff on the right day and get a room with a view, this place could lice up to expectations, but without those things, its just another dated English hotel where charm does not make up for the lack of modern conveniences (like Air-conditioning).

Room Tip: The view from this hotel is protected by an act of parliament. If you get a room with this view, the...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dmfreedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Petersham Hotel

Address: Nightingale Lane, Richmond TW10 6UZ, England
Region: United Kingdom > England > Greater London > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Richmond
#4 Romantic Hotel in Richmond
#4 Business Hotel in Richmond
Price Range: £121 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Petersham Hotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
At The Petersham, we believe that a proper night’s sleep is the most important part of anyone’s stay.- 8 miles from Heathrow Airport, Central London and the West End.- Easy access to A3, M3, M4 and M25 motorways.- 5 minutes to Richmond station – South West trains and District Underground Line.- Free parking.- Free WiFi.- Spectacular views over the River Thames and meadows.- The restaurant offers modern European cooking by award winning head chef Alex Bentley.Check in time from 14.00Check out time before 11.00Room types:- 5 single rooms- 37 double rooms- A wheel-chair friendly room- 15 River View double rooms- The PenthouseCancellation Policy:No charge if cancelled by 16.00 on the day before arrival. After this time, the room charge for the first night will be applied. ... more   less 
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Also Known As:
Petersham Hotel Richmond
Hotel Petersham

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