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“Not terrible, not brilliant.....better than 'average'”

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Richmond Gate Hotel
Ranked #4 of 11 Hotels in Richmond
Certificate of Excellence
UK
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Not terrible, not brilliant.....better than 'average'”
Reviewed 21 May 2012

Stayed here with friends for the Amlin/Heineken Cup weekend. Overall, pretty good for London and Richmond - but don't be fooled by the hotel webpage.
Positives:
1. Easy to find, we didn't have any problems at all parking - but could see how it does get busy and then you are trying to find a space on the street.
2. I don't know his name (no name badge) but the chap (black guy, thirties, short hair) on reception was probably the most friendly, helpful, enthusiastic, posite, cheerful, welcoming receptionist I have encountered in 20+ years of travelling. A real credit to the hotel.
3. The staff were great - we needed 6 seater taxis, and all arranged with minimum of fuss
4. Beds comfortable and clean - good night sleep (just)
5. Water pressure was something else - even in the loft room the shower pinned you to the floor. Magic!
6. Very close to Richmond Park
7. A nice walk to Twickenham Stadium/Stoop along by the river all the way to Barmy Arms. Go to the far side of the river as we couldn't see any bridges to cross over.

Not so positives:
1. We were in the loft room and the skylight had the thinnest of blinds - let in a lot of light in the morning (couldn't move as fully booked)
2. For an "executive" room or 4* hotel there were no buscuits with the tea & coffee (which was cheap coffee - non-branded rubbish, this kind of penny pinching is detrimental). Small things but make a difference.
3. It had a 'tidy up' - but done on the cheap (could see where the painters had gone around the blind in the bathroom rather than simply remove it and do a proper job). Fittings missing off windows etc.
4. Don't be fooled by the "in room entertainment system" - this is a television! About six channels worked,
5. Make sure you don't get the room above the bar. Our friends were "upgraded" and were kept awake with the party downstairs two nights on the trot.

Handy tip:
We begrudge paying £12-£16 a head for breakfast (not tight, but it seems a touch OTT) - so we strolled into Richmond and found a cracking little Italian place between Next/Fish Works that did a full cooked for £5 (inc tea/coffee) or a "Fat Boy" for £6. Go for the Fat Boy - it is worth it.

To summarise - would we stay here again for a Twickenham weekend - on balance, yes we would. It is good value for where it is, clean and tidy - just needs to do a few little things to get a 5* review.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave-Sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 May 2012

I wanted to treat my girlfriend to a special birthday weekend so I wanted to take her to a hotel which was a bit nicer than normal. And this hotel was more than perfect! I had originally heard about it from my dad who had been at the hotel for meetings and a friend of mine who stayed there after a wedding. Both raved about the place. So I confidently booked the hotel, and I was delighted with everything. The bedroom was smart and nicely decorated, very clean, quiet, and comfortable. It was everything I like in a hotel room, and I like my home comforts! Outside our bedroom window there was view right into the heart of London, and just outside the hotel was Richmond Park, perfect location for a romantic weekend. It’s only up the road from Richmond town centre too where there’s plenty to do. We had breakfast in the conservatory and we both commented on how stylish it was, just like the rest of the hotel and the food was also of a very high standard. The service we received was happy and attentive and we were treated very well as their guests. All in all, it was welcoming, stylish, comfortable, and I am already looking to make my next booking there. Very nice hotel!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Alan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 May 2012

The Richmond Hotel holds a great place in my heart its the hotel I stayed in for my wedding. The staff at the hotel take time to make sure your stay is as it should be. For wedding parties every detail is thought about and considered. We went back to the hotel for our anniversary and they kindly upgraded us to a bridal suite. The food at the hotel is lovely and you can hire out the private dining room for wedding parties which we did so after our wedding the following day. The rooms are clean. well decorated and cosy. The hotel has easy parking and is walking distance to Richmond park where we got married. I look forward to our visit next year and recommend the hotel whole heartedly.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeevSpencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2012

We stayed at the hotel for two night for our daughter's wedding which was in Pembroke Lodge, Richmond Park. So the hotel was very convenient and that's probably the only reason they ever have any guests. There were no parking spaces when we arrived and all the reception staff could do was tell us that we were warned about it on the web site. When we arrived in the "two rosette" restaurant there were no staff at all. We probably waited 10 minutes until someone came into the room and even then we had to explain to them that we wanted to eat wnd would like to see menus. There were not even enough menus to go round and there were only 7 of us in restaurant that probably had a capacity of 30. To be fair, the food was quite good bu the service was shambolic. Our room was small and smelled musty although in other respects was OK. There are better rooms in the old building. Breakfast again was shambolic with no staff and food that kept ruining out - even though it was a buffet rather than freshly cooked. We got stuck in the car park on the way to the wedding because the call button is connected to the hotel's phone and if they are on the phone they don't know you are waiting. There is a code so make sure you ask for it even iif they tell you that you just have to press the call button. The final insult is that they charge £2 to pay by credit card. All in all an atrocious hotel. The groom's family stayed at the Petersham which was, by all accounts, much better.

Room Tip: Just pay for a room, get your meals elsewhere (Chez Lindsay just down the hill before the bridge is...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 May 2012

The hotel is in an excellent location, right across the street from the Thames and right next door to Richmond park, Kew Gardens is right down the street. The room I had was small and cozy but the view was beautiful, very relaxing of the gorgeous Richmond homes and the hotel garden below. The hotel was nice and quiet, very peaceful. The restaurant was great and the staff very friendly and professional. I am giving this hotel 5 stars but if it's your first time in London you might want to stay closer into the city. I chose this hotel becasue itis only a 30 pound taxi to Heathrow (which the staff is nice enough to book for me - they booked all my cabs) as opposed to an 80 pound taxi from the city. It has lots of little rooms downstairs stuffed with books which again make it very relaxing to sit and have tea or dinner. My plane left in the late afternoon and they kindly stored my luggage after check out time. The room, although small, was full of everything and lots of hot water with great water pressure. There is a TV, iron and ironing board, Coffee/Tea Kettle with all the tea and coffee fixings for the morning so you don't even have to order room service to get a cup of coffee to start the day! The bed had an exceptionally comfortable comforter which is not typical of hotels at this price range. Yes the staff is small, but the hotel doesn't pretend to be a full staffed 5 star hotel. One should always allow extra time when departing etc. You kind of get what you pay for and I would love to stay at this hotel again!!! The restauarnt is great as well. Thank you for making my stay an enjoyable one. I am now in love with Richond and can't wait to go back!

Room Tip: try the fish and chips if your not from London, served with a smile :)
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  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 May 2012

Oh my goodness, for a 4 star I expected more than what we got.

The parking spaces are limited, we had to wait for a space but luckily we did get one unlike some guests. Checking in was slow and the reception/ hall needs a new carpet and a lick of paint, smelt a bit like an old peoples home. Musty.

The rooms on the other hand were decorated nicely- hurrah, but not many TV channels and the showers weren't very strong.

The Leisure Centre had everything you need, very noisy with childrens lessons going on and it was very slippery around the pool. But a good size pool, steam room and sauna. These facilities are shared by the hotel next door, the Richmond Gate Hotel.

The Breakfast was poor, we had to wait for a clean table and chase up the staff for coffee/ toast. The food was just warm, had to wait for glasses, plates, ketchup....more coffee! There was a Wedding on so I appreciate it was busy, but surely they'd get more staff to help with the high volume of customers?

Checking out, wow, they were queuing around the hall when we went for breakfast and we waited behind 5/6 people when we decided to check out. There was one person trying to do it all, felt so sorry for him! And as it was bad weather, everyone was wanting to get out of there asap.

Wouldn't go back sadly. Other guests also got a better deal on the room with breakfast than we did- so check out the websites before you book!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zaralouise1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 May 2012

not too far from the centre of Richmond although as the address states it is on Richmond Hill and unfortunately right at the very top. the bedroom and bathroom were of a good size although we were in the bowels of the hotel and the view from our window was a brick wall (we were obviously in what used to be the scullery of an old house). check in wasn't too bad but the service at breakfast was slow with much of the food running out and not being replenished quickly enough and tables not cleared quickly enough with queues forming waiting for tables. check out was painfully slow with only one member of staff on reception. not a pleasant experience....

Room Tip: not sure as we were not given a choice when booking but try to avoid rooms 30/31
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  • Stayed April 2012, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irene054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Gate Hotel

Property: Richmond Gate Hotel
Address: 152-158 Richmond Hill, Richmond TW10 6RP, England
Phone Number:
Region: United Kingdom > England > Greater London > Richmond
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 11 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Richmond Gate Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
The four star Richmond Gate Hotel is an elegant eighteenth century building situated at the top of Richmond Hill. Located in Surrey just 7 miles from London's West End and within easy distance from London Heathrow Airport. Richmond Gate is ideally located for visiting the attractions of West London and Surrey, including Twickenham Rugby Ground, Wimbledon Tennis, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. ... more   less 
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