We like to get away to spend a couple of days in a nice hotel with friends. This one was recommended by another online company, and we booked 2 rooms this week for a total of £258 half board (including a £20 dinner contribution). We arrived by car via Richmond Deer Park, and down the hill and up again to the hotel, set high above the Thames, with splendid views. Checking in was swift - rather too swift as the young receptionist failed to ask our car registration number, did we want a newspaper delivered or a wake up call? Or indeed, what time would we like to book dinner for? Perhaps it was her first week.
Our room was on the ground floor with a huge bed,and felt pretty cramped with not enough storage space. The lighting was too dim, which is always a problem for women who find it very difficult to put on their makeup. The ensuite bathroom was adequate and well supplied.
Our visit to the gym was excellent withj friendly, helpful staff, but the large spa pool was disappointing as only 2 of the water vents seemed to be working. Time for an upgrade!
The bar was well furnished, but almost empty before dinner. Not surprising when the first round of 4 drinks came to £27! Dinner on the first night was excellent and thoroughly enjoyed by all 4 of us. Breakfast was a bit of a disappointment and certainly the standard of service and choices available were not up to 4 Star standard. Why no warmed plates for the hot buffet selection? The staff seemed inexperienced and lacked good English skills.
The hotel seemed extraordinarily quiet, especially since it was half term. I'd like to know what the occupancy rate was.
Overall we enjoyed our stay and will have happy memories.
- Official Description (provided by the hotel):
- The four star Richmond Gate Hotel is an elegant eighteenth century building situated at the top of Richmond Hill. Located in Surrey just 7 miles from London's West End and within easy distance from London Heathrow Airport. Richmond Gate is ideally located for visiting the attractions of West London and Surrey, including Twickenham Rugby Ground, Wimbledon Tennis, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. ... more less
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