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“Hotel Closed for Refurbishment-but guests not notified”

Riverside Hotel - Richmond
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Riverside Hotel - Richmond
Ranked #14 of 14 Hotels in Richmond
Cheshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel Closed for Refurbishment-but guests not notified”
Reviewed 18 March 2012

We booked this hotel via Late Rooms in August 2011, for a two night stay in March 2012, as we had tickets for rugby at Twickenham. When we telephoned the hotel, the week before our stay, we received an answering machine message stating that the hotel is closed for refurbishment until August 2012. We had received no notification of this situation, and Late Rooms had no notification either.

With a week to go before our planned visit and ALL hotels in Richmond fully booked, we were left to scramble around for alternative accommodation, elsewhere in London, at significant cost.
Perhaps the proprietor of the hotel can explain why this has happened?

Stayed March 2012, travelled as a couple
Helpful?
3 Thank nok777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
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  • German first
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English first
Peterborough, England
Level 6 Contributor
147 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 8 December 2011

The hotel is within a 15-minute walk of the station, but it would become quite a drag if you had to do it for several days running, unless you're prepared to use taxis. As such, it is convenient for Richmond town but not so good for accessing central London. It is situated on the river, close to the bridge.

There is a small parking bay opposite that is free after 18.30, but be warned that the wardens check at 18:29 - I know, I watched them! You'd also need to leave early to avoid having to rush out from breakfast to buy a ticket for the morning. There were a couple of spaces on the evening I stayed, but parking generally is poor and I wouldn't rely on this.

The welcome was friendly and helpful. There is no lift and the large plant on the staircase doesn't help access. I had a double room at the front which was a good size. Some of the bathroom appeared to have been updated not long ago, but generally the hotel and room was old-fashioned and would benefit from a refresh. The radiators were off, but have a thermostatic valve you can alter yourself. However, the heating is turned off overnight and it got quite cold.

The bed had a huge wooden headboard, which appeared old-fashioned, and the light over the bed was fitted at an odd angle and was a very strange design! The bed appeared lumpy at first glance, but was wonderfully comfortable and I had a great night's sleep!

The breakfast was good and all staff were friendly and keen to help. Check-out was a little slow, but wasn't an issue. Prices are good for the area.

I would be happy to stay here again if in the area, provided I wasn't driving.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark_f_peterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 August 2011

Used to live in Richmond and so had never stayed here before. Needed 1 night here and booked via agency but everything in order when I arrived - and although I was travelling alone I got a large room and bathroom (no.2) which although certainly dated wasn't shabby. Old bed was grand and comfortable, room had great river view. Basic facilities and not boutique but clean and comfortable. I liked it - and for £85 for single person in double room value was fine. Only downside was breakfast starts at 7.30am - too late to have and then travel into London. Will probably book again, might ask for that room though as it seems from other posts that they're not all as good.

Room Tip: Ask for the river view rooms
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  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank martinLondonSW14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2011

Needed one nights stay around Richmond. Very clean, very helpful and a smashing freshly cooked breakfast. Overlooks the River Thames, small balcony in bedroom and dining room. Excellent value for money.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MidlandsJoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 June 2011

I would recommend this hotel to everyone, which I very rarely do. The staff have been so helpful to us, especially having messed them around with bookings, and they couldn't have been nicer. They are very friendly, the rooms are clean and a good size, breakfast is in the restaurant overlooking the garden and the river. You are a five minute walk into the centre of Richmond and there are some lovely walks on the river from the hotel. I have stayed in some more expensive and much worse hotels in Richmond, and will definitely be coming back here. J

Room Tip: river view rooms obviously ideal choice
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  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jamesboris35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 December 2010

My brother and I booked the hotel, following a rugby match @ Twickenham (England beat Australia - always a bonus!). The hotel was as described and suited our needs, for the one night we stayed.
The staff where receptive to our requests to leave over night bags, rooms where clean, decor a little dated, but, when you merely wanted a bed, shower and breakfast it was a good find at short notice.
Would I return, Yes, but not for an extended stay - short trip only.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChicoDSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 September 2010

Great place to stay when touring UK. The trainstation is within walking distance so you can travel all over. The towns folk are all friendly and welcoming. The hotel is clean and our room had great views over the Thames . Cooked breakfast is included which gives you a great start to the day. The hotel is old English style which is what I found attractive (coming from Australia and wanting to experience the English life style). Not reccommended for people who can not climb stairs. I would definatelt stay there again.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riverside Hotel - Richmond

Property: Riverside Hotel - Richmond
Address: 23 Petersham Road, Richmond TW10 6UH, England
Region: United Kingdom > England > Greater London > Richmond
Amenities:
Kitchenette
Hotel Style:
Ranked #14 of 14 Hotels in Richmond
Hotel Class:3 star — Riverside Hotel - Richmond 3*
Number of rooms: 22
Also Known As:
Riverside Hotel Richmond

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