We booked this hotel via Late Rooms in August 2011, for a two night stay in March 2012, as we had tickets for rugby at Twickenham. When we telephoned the hotel, the week before our stay, we received an answering machine message stating that the hotel is closed for refurbishment until August 2012. We had received no notification of this situation, and Late Rooms had no notification either.
With a week to go before our planned visit and ALL hotels in Richmond fully booked, we were left to scramble around for alternative accommodation, elsewhere in London, at significant cost.
Perhaps the proprietor of the hotel can explain why this has happened?
- Also Known As:
- Riverside Hotel Richmond