We booked accommodation for 2 nights (19th and 20th July) for a wedding at the Pembroke Lodge Richmond on Sunday 20th July. To be perfectly honest, there were as many good points as there were bad points regarding our experience. I will start with the negatives. Checking in was like stepping back in time to the days of old banks or cinemas where the staff were positioned in a cubicle or behind a protected counter. Not the most welcome of receptions indeed. This hotel is very small and our allocated double room would suit the likes of Jimmy Krankie or Jimmy Clitheroe as it was tiny and cramped. I measured 9 inches from the bottom of our double bed to the wall it pointed to so Peter Crouch and folk of his stature should give this place a miss. London as well as Richmond was enjoying a heat wave but unfortunately this involved not only searing heat by day but clammy nights, which meant we were sleeping in a room comparable to a sauna. The window could only open about 6 inches and as we were on the street side as opposed to the side facing the river, there was no cool breeze, in fact, no air. There was a small tower fan but it made no difference. In the morning, after 'sleeping' naked on top of the bed sheets, we left our body shapes in sweat. Getting ready for the wedding was fraught with problems as when applying my make-up it kept sliding off my face. My husband was in and out of the shower standing under a cold spray in order to cool his head which was constantly soaking with sweat.
The condition of the furniture and fabric was about average - not dirty but needing an update. The window desperately wanted cleaning both outside and in. The space for luggage and clothing etc. was minimal. In the ensuite bathroom/shower there was nowhere except the top of the cistern to store personal toiletries.
The good points perhaps outweigh all the negatives. The Richmond Park is very clean and friendly. Although the three members of staff we met during our stay were Eastern European, they were pleasant and helpful. The hotel is near the railway station so no need for taxis as you can walk the distance in minutes. It is made quite clear, on the website, that there are no car parking facilities available but as we travelled by train this was not an issue.
A fantastic range of shops, restaurants and bars are on its doorstep.
The breakfast, despite being continental, is more than adequate - lots of cereals, fruits, fresh juices, cheeses, boiled ham and toast (to order) along with coffee and tea. The small breakfast room is attractive and airy.
The ensuite shower/bathroom was clinically clean with welcome touches such as shower cap, soap, shampoo, shoeshine and soft clean towels which were supplied each day of our stay.
Our room had a telephone, radio, flat screened TV, hairdryer as well as free Wifi. Tea and coffee making facilities were also part of the package.
I would recommend this hotel for a short stay like ours. It was adequate for our needs but not a place to base if touring London for longer than 2 days.
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