We had visited Kew Gardens for the day and wanted a relaxed pub meal in Richmond for the evening. We found The Marlborough and thought it looked perfect. Big garden. BBQ. Relaxed families sitting in the big garden. We found a table and chairs in the garden, which could have done with a good clean but we sat down and I cleaned the table top with wet wipes. They wipes were black when I had finished!! God only knows when it had last been cleaned!! We ordered burger and chips, steak and chips and brisket beef and chips. The staff seemed to be in total trance and not on the ball at all. They walked around the garden with dinners looking for the people who had ordered them and didn't seem to have any system in operation. I saw what I thought was our food order going past us and saw it being walked around the garden and eventually coming to us which obviously means its getting cold!! We had to ask for cutlery and condiments and the staff just seemed to be on another planet. The food was pretty dire and tasteless but we just ate what we could and left. Such a shame. It really needs to sort itself out. It's got such potential.
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