I think everyone agrees that the location, the decor and the garden are excellent. But that's not the reason we're reviewing the pub.
I've lived in the neighbourhood for 10 years on/off and the Malborough is my go-to local. However the risk attached in eating there is real hit and miss.
5 years ago, they were heading in the right direction and food was varied, value for money and presented well, but in the last 12 months I have to say it's bordering on abysmal.
Two weeks ago, myself and a group of friends visited and with the fine weather, the place was packed out. Never a good sign if you're eating as they simply can't cope with larger numbers. Our waitress was wonderful, but the delay in serving, the quality of food was terrible.
One of our party had half a chicken was accompanied with about 10 skinny fries, no salad, nothing on the side. It just looked like a fried mess. A burger also came with a nothing but a pitiful amount of fries. We were told that the kitchen wanted to get us 'started' rather than wait for more which duly arrived 5mins later.
The problem I see is that the place is run by teenagers. There doesn't seem to be any staff over the age of 20. Gone are the days of proper management and it appears the staff (often short in numbers) don't care about the service or the quality of food from the kitchen.
Last summer, I was invited to a tasting course of the forthcoming menu with new wines. It was stunning. Youngs, the owners, looked to be addressing the food side of things yet not one of the dishes has appeared on the 'new' menu as they have reverted to basic pub grub which is neither pleasing on the eye or the palate.
One occasion I visited with family during the winter, it had fewer patrons and the size of the portions were gargantuan which to me indicated that they'd just made too much prep and we're piling it all high as not to waste.
A real shame all things considered and whilst sadly I'll still call in from time to time, I won't be recommending this pub to anyone. I just hope that Youngs pick up on the reviews here and take some positive action!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.